Senior 911 Dispatch Supervisor - Emergency Communications

Sacbar; Visalia (CA); On-site; USD 73,000 - 91,000; Full time

Benefits offered by this job

CalPERS retirement

Health, Dental and Vision Insurance

Longevity Pay

Onsite Wellness Clinic

Paid Holidays, Vacation, Sick Leave

Job summary

The City of Visalia Police Department is recruiting a Senior Communications Operator to supervise daily shift operations within the Communications Unit. The role includes staffing, budgeting, training, mentoring and performance assessment, plus handling routine and emergency dispatch activities for police, fire and animal control.

Applicants must multi-task in a high-volume call center, make quick decisions under pressure, and work nights, weekends and holidays as required in this Emergency

Qualifications

• Minimum of two years 911 dispatch experience with a law enforcement agency.
• High school diploma or GED.
• Possession of a California POST Public Safety Dispatcher Certificate.
• Possession of, or ability to obtain, a California POST CTO Certificate within 18 months of appointment.
• Keyboarding speed of 40 CWPM (correct words per minute).
• Possession of a valid California Driver's License by time of appointment.

Responsibilities

• Oversee daily shift operations and staffing/scheduling.
• Assist with budgeting, training, mentoring and evaluating staff.
• Receive, transmit and coordinate routine and emergency police, fire and animal control traffic.
• Maintain and process various communications records and logs.
• Be available to work nights, weekends and holidays as part of Emergency Services.

Skills

911 dispatch experience

40 CWPM keyboarding

Decision making under pressure

Education

High school diploma or GED

California POST Public Safety Dispatcher Certificate

California POST CTO Certificate (within 18 months)

Job description

The City of Visalia Police Department is recruiting a Senior Communications Operator to supervise daily shift operations within the Communications Unit. The role includes staffing, budgeting, training, mentoring and performance assessment, plus handling routine and emergency dispatch activities for police, fire and animal control.

Applicants must multi-task in a high-volume call center, make quick decisions under pressure, and work nights, weekends and holidays as required in this Emergency