Sr. 401K Service Manager - Advisor Team

AD; Salem (NH); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

ADP is seeking a Senior 401K Service Manager to lead the Advisor Team, utilizing strong project management and leadership to guide daily activities and improve operations. You will support the Team Director by directing priorities and maintaining an engaging work environment.

The role emphasizes team leadership, collaboration with other groups, and the ability to mentor and develop staff while driving performance improvements across the client service function.

Qualifications

• 5+ years of client service experience.
• 3+ years in team lead/people leadership.
• College degree preferred but not required; military experience also acceptable.

Responsibilities

• Lead daily activities of the team to meet deadlines with quality standards and priorities.
• Oversee adoption of standard process workflows and strategic goals.
• Act as a consultant and business partner to other ADP groups.
• Train and mentor team members and coordinate development needs with the Director.
• Track productivity and performance to meet established levels during peak periods.
• Serve as acting backup to the Director and provide leadership in their absence.
• Manage escalated issues and provide direction to the team.
• Collaborate with peers to establish best practices.
• Analyze team statistics and prepare reports for the Director.
• Evaluate associates on performance and conduct quarterly appraisals.
• Develop Individual Development Plans with associates.
• Develop and administer corrective action and performance improvement plans.
• Participate in task forces and strategic initiatives with other units.

Skills

Client service

Team leadership

Project management

Leadership training

Education

Bachelor's degree

MBA or advanced degree

Tools

SBS – RS experience

Job description

ADP is hiring a Senior 401K Service Manager – Advisor Team. In this position, you'll leverage your project management and leadership expertise to assist the Team Director in establishing the direction of daily activities, ensuring efficient operations, and creating an overall productive and enjoyable working environment for employees.

RESPONSIBILITIES:

• Lead daily activities of the team to ensure that all work is completed according to scheduled deadlines with attention to quality standards, priorities and overall goals
• Enhanced understanding and implementation of Business Units strategic goals. Oversee the use of standard process workflows by team
• Function as a consultant and business partner to other groups within ADP
• Train and mentor team members and identify development needs across the team, working Director to coordinate additional training as needed
• Track various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periods
• Serve as an acting backup to the Director, providing leadership, guidance and direction to team members in the absence of the director
• Manage escalated issues and provide direction.
• Collaborate with peers to establish best practices
• Analyze team statistics and prepare reports for the Director
• Evaluate associates on performance and complete quarterly performance appraisals.
• Work in collaboration with associate to establish Individual Development Plans.
• Develop and administer corrective action and performance improvement plans.
• Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units

QUALIFICATIONS REQUIRED:

• At least 5 years of client service experience
• At least 3 years of Team Lead/ people leadership experience

A college degree is preferred but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above, OR
• Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

PREFERRED QUALIFICATIONS:

• SBS – RS experience
• MBA or advanced degree
• Ability to communicate effectively to all levels of internal and external contacts verbally and in writing
• Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions
• Ability to work and thrive in a team environment, focused on achieving results
• Ability to maintain cooperative working relationships with all levels of management
• Ability to assess team members' performance and provide motivational support
• Ability to work both independently and as part of a team
• Strong client relationship building skills
• Ability to recognize basic procedural issues as they arise and expedite to the appropriate level
• Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
• Proficient in the latest web technologies and working knowledge of various operating systems
• Proficiency and in-depth knowledge of all pertinent ADP HR, Payroll and Benefits policies and procedures
• Prior leadership training

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#LI-Hybrid

A little about ADP:

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.