Senior 401(k) Client Success Manager

ADP, Inc.; Louisville (KY); On-site; USD 90,000 - 130,000; Full time

Job summary

ADP Retirement Services in Louisville, KY is seeking a 401(k) Client Service Manager IV to serve as the primary contact for a portfolio of retirement plan clients, delivering consultative support and proactive service to drive long-term retention.

You will manage complex issues, ensure plan administration excellence, and collaborate with internal teams to meet client goals while mentoring other associates.

Qualifications

• Strong customer service and relationship management skills.
• Excellent written and oral communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as primary contact for retirement plan clients and provide consultative support.
• Resolve complex issues and promote client satisfaction and retention.
• Perform retirement plan administration, compliance inquiries, and member support.
• Research and resolve client inquiries related to payroll, recordkeeping, and plan operations.
• Provide guidance and mentoring to less experienced associates and support team development.

Skills

Client relationship management

Customer service

Written communication

Verbal communication

Interpersonal communication

Presentation skills

Multi-tasking

Problem solving

Tools

Microsoft Office Suite

Job description

ADP Retirement Services in Louisville, KY is seeking a 401(k) Client Service Manager IV to serve as the primary contact for a portfolio of retirement plan clients, delivering consultative support and proactive service to drive long-term retention.

You will manage complex issues, ensure plan administration excellence, and collaborate with internal teams to meet client goals while mentoring other associates.