Senior 401(k) Client Services Manager

Socket.dev; Louisville (KY); Hybrid; USD 70,000 - 100,000; Full time

Job summary

ADP is seeking a 401(k) Client Service Manager to lead a regional team, ensuring top‑level client satisfaction and efficient issue resolution. You will oversee performance, guide associates, coordinate with payroll and support groups, and implement service enhancements to support growth.

Ideal candidates bring extensive 401(k) product knowledge and a track record in retirement services, with strong communication skills and the ability to manage complex escalations across multiple internal

Qualifications

• 4+ years experience with Qualified Plans.
• At least 2 years' proficiency with client service regarding qualified Plans.

Responsibilities

• Manages the Regional 401(k) department, providing feedback to each associate, based on their job duties, ensuring quality performance.
• Manages performance of associates to meet retention goals, ensure high quality and achieve statistics.
• Drafts performance appraisals for associates and provides feedback; collaborates with Plan Executive to set team goals and measure success.
• Coordinate functions within the department to initiate communication and encourage team spirit.
• Respond to inquiries from Operations Exec., Clients, Sales, Payroll, HR, and New Business regarding 401(k) Administration and changes.
• Works with the New Business Team to ensure client satisfaction with the 401(k) product and to assign new 401(k) Specialists.

Skills

Client relationship management

Communication skills

Time management

Team leadership

Education

Bachelor's Degree or equivalent

CEBS

QKA

ERPA

Tools

Microsoft Office

Clarify

HR databases

Job description

ADP is seeking a 401(k) Client Service Manager to lead a regional team, ensuring top‑level client satisfaction and efficient issue resolution. You will oversee performance, guide associates, coordinate with payroll and support groups, and implement service enhancements to support growth.

Ideal candidates bring extensive 401(k) product knowledge and a track record in retirement services, with strong communication skills and the ability to manage complex escalations across multiple internal