Senior 401(k) Client Service Manager

ADP, Inc.; Salem (NH); Hybrid; USD 90,000 - 125,000; Full time

Job summary

ADP Retirement Services in Salem, NH is hiring a 401(k) Client Service Manager IV to serve as a primary contact for a portfolio of retirement plan clients, delivering consultative service, addressing complex issues, and driving client satisfaction and retention.

You will partner with clients to understand their needs, coordinate with internal teams, and mentor junior staff, all while upholding ADP's service standards in a hybrid workplace.

Qualifications

• 5+ years in retirement services or related financial services.
• Experience supporting 401(k) or retirement plans.
• Strong customer service and relationship management.
• Excellent communication and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as primary contact for retirement plan sponsors ensuring smooth plan administration.
• Resolve complex client issues and promote long-term retention.
• Lead client reviews and coordinate across internal teams.
• Provide guidance and mentoring to junior staff.

Skills

Client relationship management

Retirement plans

Consultative service

Accounts/portfolio management

Problem solving

Communication skills

Cross-functional collaboration

Education

Bachelor's degree (not required)

Job description

ADP Retirement Services in Salem, NH is hiring a 401(k) Client Service Manager IV to serve as a primary contact for a portfolio of retirement plan clients, delivering consultative service, addressing complex issues, and driving client satisfaction and retention.

You will partner with clients to understand their needs, coordinate with internal teams, and mentor junior staff, all while upholding ADP's service standards in a hybrid workplace.