401(k) Plan Representative II

Automatic Data Processing, Inc.; Miami (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

ADP seeks a 401(k) Plan Representative II in Miami to support a broad range of back-office tasks, corrections, billing, and client service within the 401(k) and retirement savings product ecosystem. You will learn the ADP TotalSource Retirement Savings solution and apply that knowledge to help drive growth.

You’ll mentor newer associates, participate in training, and maintain a blended client-facing role executing operational tasks with a team-driven approach.

Qualifications

• 1-3 years of professional experience; 401(k) and client-facing experience preferred.
• Willingness to learn 401(k) knowledge and apply it to grow the business.
• Payroll experience and HR database experience are highly preferred.

Responsibilities

• Execute operational tasks in a blended client-facing role.
• Help facilitate training and mentorship of less tenured associates.
• Collaborate across teams to support service excellence.

Skills

Client facing

PC literacy

Collaborative work

Multitask management

Willingness to learn

ERISA knowledge

Tools

PeopleSoft

CSS Horizon

Job description

The 401(k) Plan Representative II helps the Plan stay compliant while successfully executing a broad range of tasks in an accurate and timely manner.

We're looking for someone who excels when no two days are the same. Whether you're assisting our Adopting Employers with corrections, billing or other back office responsiblties you’ll play a key role in achieving Service Excellence. You’ll be able to learn 401(k) the ADP TotalSource Retirement Savings product and apply that knowledge to shape future growth and success.

To thrive in this role, you’ll continue to build your 401(k) knowledge and help facilitate the training and mentorship of less tenured associates. You’ll be open to a blended client facing role responsible for executeing operational tasks. You’d enjoy an environment of regular collaboration to align with and help the team achieve strategic initiatives.

• 1 - 3 years of professional working experience. Prior 401(k) and client facing experience in financial service is preferred. Willingness to learn and develop the required 401(k) knowledge will be considered in addition to prior Customer Service experience.

Preference will be given to candidates who have the following:

• Payroll experience and HR database (PeopleSoft, CSS Horizon) experience highly preferred.
• PC literacy required.
• Ability to work collaboratively and enlist cooperation from others.
• Ability to prioritize and manage multiple activities within service standards.
• Basic knowledge of ERISA required.
• Payroll experience and HR database.

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (https://www.adp.com/about-adp/awards-and-recognition.aspx) .

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.