24/7 Control Room Operations Manager – Dispatch & Reliability

ERock, Inc.; Houston (TX); On-site; USD 130,000 - 180,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Prescipt.

Company-Paid Life Insurance

401(k) Retirement Plan and Company M

Paid Time Off - Sick and Vacation Time

Paid Holidays

Flexible Work Schedule

Job summary

ERock, Inc. seeks a Control Room Operations Manager to lead its 24/7/365 Network Operations Center and ensure safe, reliable operation of the distributed generation fleet.

The role directs real-time monitoring, dispatch, and load management for microgrids, enforces operating discipline, and coordinates outages, emergencies, and customer reliability events. You will develop procedures, lead staffing plans, coach supervisors, and report to executives, with a focus on incident command, logs, and

Qualifications

• Bachelor's degree or equivalent in engineering or related field.
• 7+ years in utility control-center operations or 24/7 critical ops.
• 3+ years leading control-room operators or equivalent.
• Direct experience with operating authority, switching/dispatch, clearances and outage coordination.
• Strong written and verbal communication for updates to executives/customers.
• Ability to work after-hours and during emergencies.

Responsibilities

• Lead 24/7/365 control center operations with full shift coverage.
• Direct real-time monitoring, dispatch, and load management of distributed generation/microgrid assets.
• Enforce utility-grade operating discipline including logs, turnover, and procedures.
• Coordinate switching boundaries, lockout/tagout, and release-to-service.
• Coordinate outages, market dispatches, and return-to-service activities while respecting limits.
• Lead incident response; establish incident command and coordinate with customers/utilities.
• Maintain real-time situational awareness and prioritize/escalate issues.
• Develop procedures, playbooks, checklists, escalation matrices, and contingency plans.
• Build staffing plans and shift schedules; manage training and performance.

Skills

Leadership

Real-time ops

Communication

Incident response

Education

Bachelor's degree

Tools

SCADA/HMI

EMS

DMS/ADMS

OMS

Job description

ERock, Inc. seeks a Control Room Operations Manager to lead its 24/7/365 Network Operations Center and ensure safe, reliable operation of the distributed generation fleet.

The role directs real-time monitoring, dispatch, and load management for microgrids, enforces operating discipline, and coordinates outages, emergencies, and customer reliability events. You will develop procedures, lead staffing plans, coach supervisors, and report to executives, with a focus on incident command, logs, and