Selling & Support Captain: Lead, Delight Customers

Macy's; Valley Cottage (NY); On-site; USD 20,664 - 28,929; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program with me nt

Tuition reimbursement

Job summary

Macy's is seeking a Selling and Support Captain to lead customer service, merchandising, and omni selling efforts on the selling floor. This elevated hourly role drives customer satisfaction and brand loyalty under People Leader supervision.

Responsibilities include guiding colleagues, promoting the Macy's mobile app, and ensuring efficient operations, with advancement paths to Personal Stylist or Sales/Customer Experience Manager. Benefits and schedules vary by location.

Qualifications

• 1–2 years of direct retail experience.
• High school diploma or equivalent.

Responsibilities

• Fulfill customer orders, merchandise, and supervise the selling floor to deliver great service.
• Lead colleagues in the completion of assigned tasks.
• Role model and provide fast feedback to improve customer experiences.
• Ensure high-level customer service through problem-solving and resolutions.
• Promote Macy's mobile app to enhance the in-store experience.
• Meet with People Leaders to plan store activities and monitor operations.
• Provide continuous feedback to leaders to improve processes.
• Perform store opening and closing duties including alarm access and cash handling.
• Maintain best-in-class merchandising standards.
• Educate colleagues on POS technology and RF equipment for selling and fulfillment.
• Foster an inclusive environment strengthening relationships with colleagues, customers, and communities.

Skills

Customer service

Communication

Leadership

Teamwork

Flexibility

Education

High school diploma or equivalent

Tools

POS technology

RF equipment

Job description

Macy's is seeking a Selling and Support Captain to lead customer service, merchandising, and omni selling efforts on the selling floor. This elevated hourly role drives customer satisfaction and brand loyalty under People Leader supervision.

Responsibilities include guiding colleagues, promoting the Macy's mobile app, and ensuring efficient operations, with advancement paths to Personal Stylist or Sales/Customer Experience Manager. Benefits and schedules vary by location.