Selling Supervisor - Nordstrom

Brobston Group LLC; Nashville (TN); On-site; USD 60,000 - 80,000; Full time

Job summary

Brobston Group LLC in Nashville, TN seeks a Selling Supervisor to mentor sales associates, drive customer experience, and achieve store objectives. You will supervise daily floor activities, merchandising standards, and operational procedures to maximize performance.

You will partner with store leadership and visual teams to maintain presentation and inventory accuracy, while coaching teams, lead clienteling, and utilizing CRM/training tools to boost service and sales.

Qualifications

• Business school, university degree or equivalent experience.
• 7+ years of sales experience, preferably in luxury retail; at least 1 year supervisory experience preferred.
• Proficiency with POS systems and general software (Word, Excel); comfortable learning store systems.
• Strong customer service orientation, ability to motivate teams, problem solving and communication skills.
• Foreign languages are a plus.

Responsibilities

• Coach and develop sales associates to meet individual and store sales targets and consignment goals.
• Lead floor supervision, coordinate clienteling and use of CRM and training tools to enhance customer service.
• Support visual merchandising initiatives in partnership with the Visual Manager and Regional Visual Manager.
• Manage POS operations, opening and closing procedures, inventory accuracy and shrink control.
• Assist with stock and store operations, after-sales service, paperwork and ad hoc projects as needed.
• Supervise staff in the absence of Store Management, identify training needs and run regular team meetings.

Skills

Customer service

Team motivation

Communication

Problem solving

Coaching

Education

Business school degree

University degree

Tools

POS systems

Microsoft Word

Microsoft Excel

Store systems

Job description

Summary

The Selling Supervisor will mentor and coach sales associates to deliver an elevated customer experience while driving category and sales objectives. This role supports daily floor supervision, merchandising standards and operational procedures to maximize store performance. The supervisor partners with store leadership and visual teams to maintain presentation and inventory accuracy.

Responsibilities

• Coach and develop sales associates to meet individual and store sales targets and consignment goals.
• Lead floor supervision, coordinate clienteling and use of CRM and training tools to enhance customer service.
• Support visual merchandising initiatives in partnership with the Visual Manager and Regional Visual Manager.
• Manage POS operations, opening and closing procedures, inventory accuracy and shrink control.
• Assist with stock and store operations, after-sales service, paperwork and ad hoc projects as needed.
• Supervise staff in the absence of Store Management, identify training needs and run regular team meetings.

Requirements

• Business school, university degree or equivalent experience.
• Minimum 7 years of sales experience, preferably in luxury retail; at least 1 year supervisory experience preferred.
• Proficiency with POS systems and general software (Word, Excel); comfortable learning store systems.
• Strong customer service orientation, ability to motivate teams, problem solving and communication skills.
• Foreign languages are a plus.