Store Manager - Nordstrom

Brobston Group LLC; Seattle (WA); On-site; USD 90,000 - 140,000; Full time

Job summary

Brobston Group LLC in Seattle is seeking a Store Manager to lead the Valentino concession inside a premier department store. You will drive commercial results while ensuring an exceptional client experience and maintaining brand standards.

You will coach the team, develop talent, and build strong relationships with department store partners and local stylists, while overseeing operations, CRM, events, and loss prevention to protect profitability.

Qualifications

• Bachelor’s degree preferred.
• Minimum 5 years of store management or leadership experience.
• Proven track record in luxury department store environments.
• Strong business acumen and KPI focus.
• Excellent client knowledge and communication skills.
• Ability to manage multiple priorities under tight deadlines.
• Proficient in store sales and operations systems.

Responsibilities

• Lead the Valentino concession and drive commercial results.
• Coach and develop store team and recruit talent.
• Oversee CRM, clienteling, events, and digital tools in client journey.
• Coordinate with department store leadership and cross-functional teams.
• Manage inventory, cash procedures, merchandising, visuals, and loss prevention.
• Develop relationships with department store partners and local stylists.

Skills

Store leadership

KPI driven

Clienteling

Communication

Organization

Time management

Business acumen

Education

Bachelor's degree preferred

Tools

CRM systems

POS systems

Job description

Summary

Lead the Valentino concession within a department store, driving commercial results while ensuring an exceptional client experience and maintaining brand standards. The Store Manager is responsible for executing business strategies, coaching the team, and developing strong relationships with department store partners and local stylists.

Responsibilities

• Provide visible leadership and cultivate a couture service mindset to optimize the in-store client experience.
• Drive sales performance, monitor KPIs, and implement action plans to achieve targets and profitability objectives.
• Act as liaison with department store leadership, HR, merchandising, and corporate teams to align strategy and operations.
• Recruit, coach, develop, and retain store talent; set goals, manage schedules, and address personnel issues per company policies.
• Manage CRM, clienteling, events, and database to recruit, retain, and upgrade clients; integrate digital tools into the client journey.
• Oversee store operations including inventory, cash procedures, merchandising, visual standards, and loss prevention tasks as needed.

Requirements

• Bachelor’s degree preferred.
• Minimum 5 years of store management or leadership experience, preferably in luxury department store environments.
• Proven track record achieving results and developing teams with strong business acumen and KPI focus.
• Excellent client knowledge, communication, organizational, and time-management skills.
• Ability to identify business opportunities, create action plans, and handle multiple priorities under tight deadlines.
• Proficient in store sales and operations systems, with attention to detail and professional presentation standards.