Sales Supervisor

Brobston Group LLC; Newport Beach (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Brobston Group LLC is seeking a Sales Supervisor to lead a luxury retail team, drive individual and store-wide sales, and uphold exceptional service and presentation standards. The role includes coaching staff, maintaining client relationships, and ensuring KPI execution in the absence of Store Management.

Responsibilities include overseeing operations, onboarding, and team development, while delivering a premium customer experience and accurate inventory/visual standards.

Qualifications

• Minimum 3 years of experience in a luxury retail environment or similar industry.
• Experience selling high-end goods and working with clientele-oriented sales.
• Strong computer skills (MS Office) and familiarity with retail systems.
• Demonstrated ability to lead, coach, and motivate a retail team.
• Cultivated or established client following preferred; relocation is a plus.

Responsibilities

• Lead by example in customer service, product knowledge, and brand representation
• Achieve and exceed individual sales goals and store KPIs; drive suggestive selling and client development
• Oversee store operations including open/close procedures, inventory management, and visual merchandising
• Support hiring, onboarding, training, and performance coaching of store staff
• Conduct store meetings and ensure adequate floor coverage in absence of Store Management
• Resolve customer issues and maintain a positive in-store atmosphere

Skills

Customer service

Leadership

Retail operations

Brand representation

Client development

Team coaching

Tools

MS Office

Retail systems (Teamwork)

Job description

Summary

The Sales Supervisor is a sales-driven retail leader responsible for achieving individual sales goals while setting the standard for customer service and store presentation. In the absence of Store Management, the Sales Supervisor oversees staff, conducts store meetings, and ensures consistent execution of store operations and KPIs. The role includes coaching the team, building client relationships, and supporting visual and inventory standards.

Responsibilities

• Lead by example in customer service, product knowledge, and brand representation


• Achieve and exceed individual sales goals and store KPIs; drive suggestive selling and client development


• Oversee store operations including open/close procedures, inventory management, and visual merchandising


• Support hiring, onboarding, training, and performance coaching of store staff


• Conduct store meetings and ensure adequate floor coverage in absence of Store Management


• Resolve customer issues and maintain a positive in-store atmosphere

Requirements

• Minimum 3 years of experience in a luxury retail environment or similar industry


• Prior experience selling high-end goods and working with clientele-oriented sales


• Strong computer skills (MS Office) and familiarity with retail systems (e.g., Teamwork)


• Demonstrated ability to lead, coach, and motivate a retail team


• Cultivated or established client following preferred; willingness to relocate is a plus