Team Lead - Nordstrom

Brobston Group LLC; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Brobston Group LLC in Chicago is seeking a Team Lead to support the Store Manager and Team Manager in mentoring staff, driving sales, and delivering an exceptional luxury client experience on the sales floor.

This role blends leadership with client development and floor operations, and may champion a product category to enhance expertise and merchandising standards while ensuring smooth store execution.

Qualifications

• Experience in luxury retail with leadership or supervisory roles.
• Strong communication and client-focused relationship skills.
• Proven ability to drive sales and mentor staff.
• Excellent organizational skills for store operations.

Responsibilities

• Coach, mentor, and develop sales team members to deliver high standards of client service.
• Drive client and business development through proactive selling and relationship building.
• Support selling and floor management, including achieving sales goals and maintaining merchandising standards.
• Oversee operational tasks and ensure smooth store processes and execution.
• Optionally champion a product category to enhance expertise and business results.

Skills

Leadership

Client relations

Sales drive

Operational excellence

Team mentoring

Job description

Summary

The Team Lead will support the Store Manager and Team Manager to mentor and develop staff, drive sales, and deliver an exceptional luxury client experience on the sales floor. This role combines leadership, client development, and operational responsibilities to support business performance and team growth. The Team Lead may also champion a specific product category and contribute to merchandising and floor management.

Responsibilities

• Coach, mentor, and develop sales team members to deliver high standards of client service.
• Drive client and business development through proactive selling and relationship building.
• Support selling and floor management, including achieving sales goals and maintaining merchandising standards.
• Oversee operational tasks and ensure smooth store processes and execution.
• Optionally champion a product category to enhance expertise and business results.

Requirements

• Proven experience in luxury retail, with prior leadership or supervisory experience preferred.
• Strong communication and client relationship skills with a client-centric approach.
• Demonstrated ability to drive sales, mentor others, and work collaboratively with store leadership.
• Excellent organizational skills and attention to detail for operational tasks and floor execution.