Client & Operations Advisor- Nordstrom Seattle

Sabceducation; Seattle (WA); On-site; USD 27,552 - 34,440; Full time

Job summary

Sabceducation is looking for a Client & Operations Advisor in Seattle. The successful candidate will deliver exceptional client service throughout all phases of the customer journey, maintaining strong client relationships and supporting store KPIs.

Candidates should have at least 3 years of experience in luxury retail, excellent communication skills, and familiarity with retail systems like SAP and POS. This role focuses on client engagement, inventory management, and operational support.

Qualifications

• Minimum 3 years of experience in luxury retail with client service and operations.
• Proven sales and customer relationship management abilities.
• Strong organizational and time management skills.

Responsibilities

• Deliver exceptional service across all client journey phases.
• Support store KPIs including conversion and upselling.
• Manage inventory audits and stockroom organization.

Skills

Customer relationship management

Sales experience

Communication skills

Organizational skills

Familiarity with retail systems

Tools

POS

SAP

Job description

Client & Operations Advisor- Nordstrom Seattle

Location: Seattle, US

ID: 12219

Pay range: This position offers a pay range of $20–$25 per hour, plus commission on base salary. Compensation is based on candidate experience and is subject to change.

Key Responsibilities

• Deliver the Valentino Couture Service across all phases of the client journey.
• Build and maintain strong client relationships through proactive engagement and clienteling.
• Support store KPIs including conversion rate, cross‑selling, AVT, and upselling.
• Participate in OTO appointments and private client experiences.
• Handle all sales and after‑sales activities including returns, repairs, and complaints.
• Escalate client issues to Store Management as needed.

Inventory & Stockroom Management

• Execute cycle counts and annual inventory audits on schedule set by Corporate office.
• Maintain a clean, organized, and secure stockroom.
• Ensure accurate pricing, tagging, and ticketing of merchandise.
• Monitor and replenish floor stock to maximize sales.
• Partner with Store Manager to optimize stockroom layout and product rotation.
• Train team members on inventory guidelines and procedures.

Operations & Logistics

• Follow all company operations procedures including consignments, transfers, messenger deliveries, and omnichannel fulfillment.
• Prepare and manage shipments to clients, other stores, and warehouses.
• Assist with receiving, shipping, and stock transfers.
• Support front‑of‑house presentation and maintenance during peak hours.
• Manage full‑cycle after‑sales service including SAP updates, client communication, and vendor coordination.
• Execute in‑house repairs and monogram requests where applicable.
• Partner with corporate after‑sales department and third‑party vendors.
• Ensure high‑level service and timely resolution of client issues.
• Support visual standards and display maintenance in collaboration with In‑Store Visual team.
• Assist with floor directives and product presentation.

Requirements

• Minimum 3 years of experience in luxury retail, with a background in both client service and operations.
• Proven track record in sales and customer relationship management.
• Strong organizational, time management, and follow‑up skills.
• Experience with retail systems including POS and SAP.
• Excellent communication skills, verbal and written.
• Team‑oriented with a proactive and adaptable mindset.
• Experience in escalated customer service situations in retail.
• Prior Sales, After Sales and Stock Associate experience in luxury retail.
• Strong customer service, communication, and presentation skills.
• Experience in retail systems and operations.
• Ability to work flexible retail schedule.