SELLING SUPERVISOR - MIAMI DESIGN DISTRICT

CELINE; Miami (NM); On-site; USD 55,000 - 75,000; Full time

Job summary

CELINE in Miami Design District seeks a Selling Supervisor to mentor associates, drive sales, and uphold luxury standards across operations, visual, and customer service.

You will empower the team, use POS and inventory tools, and collaborate with Visual and Store Management to deliver an exceptional shopping experience.

The role requires extensive sales experience in luxury retail, leadership skills, and a proactive approach to training and problem solving.

Qualifications

• Minimum of 7 years of sales experience, preferably in luxury retail.
• At least 1 year of supervisory experience preferred.
• Computer literate and able to use various software packages.

Responsibilities

• Meet store sales targets and optimize performance.
• Lead and empower sales team to deliver elevated service.
• Coordinate client resources to enhance the customer experience.
• Oversee operations and ensure accurate POS and inventory management.
• Partner with Visual Manager to maintain merchandising standards.
• Develop staff through coaching and regular meetings.
• Ensure policy adherence and manage disciplinary actions if needed.

Skills

Sales experience

Supervisory experience

Customer service

Software literacy

Luxury retail

Tools

Word

Excel

Job description

Symbol of elegance and authentic luxury with its sophisticated and timeless Collections, CELINE is a French Leather-Goods and Couture House, driven by a strong artistic and holistic vision. CELINE’s ambition is to be one of the most iconic luxury brands worldwide. To make this vision a reality we are looking for agile, passionate and authentic personalities who are eager to evolve in a highly creative and challenging environment. CELINE is currently seeking a Selling SUpervisor to join our Miami Design District store.

YOUR WORK ENVIRONMENT

The Selling Supervisor is responsible for mentoring associates towards achieving an elevated customer experience, category management and sales objectives, maintaining and achieving high operational and merchandizing standards, and assisting with the daily supervision of the team.

YOUR IMPACT

Sales:

• Meet individual and store sales targets and consignment goals
• Incorporate product knowledge in the sales process with the result of maximizing sales, units sold per transaction, and the dollar value of each transaction
• Lead and empower sales team to provide high quality customer service in order to achieve maximum sales results
• Coordinate the use of all client relationship resources (training tools, client books, etc.) to provide elevated service to all clients
• Manage the level of floor supervision to improve sales results

Customer Service:

• Maintain the highest degree of customer service every day
• Assist sales associates with various customer service issues
• Empower associates to make decisions in the best interest of providing good customer service by serving as a proactive mentor and problem solver

Job Responsibilities

Operations:

• Effective utilization of POS system and its inventory management functions
• Opening and closing the store following Company policies and procedures and make sure that tenders balance. Troubleshoot as needed to resolve problem
• Administer follow-up and Prêt-à-portererwork in an accurate and timely fashion
• Meet inventory accuracy and shrink requirements
• Perform other projects, as assigned

Visuals:

• Partner with the Visual Manager to lead all aspects of the merchandising standards
• Support the Regional Visual Manager in planning, scheduling and implementing an innovative, compelling and well carried out visual environment with the express purpose of enhancing the customer’s shopping experience
• Review sales frequently, take action to correct deficiencies and increase positive sales

Human Resources:

• Develop and empower staff through goal setting and regular morning meetings
• Supervise the team and implement company policies while adhering to proper procedure regarding disciplinary action in the absence of Store Management
• Identify individual and team training needs in partnership with the store manager

KEYS FOR SUCCESS

Experience:

• Position requires minimum of 7 years of experience of sales preferably in a luxury retail setting
• Minimum of 1 year of supervisory experience preferred
• Computer literate; learn and use various software packages

Competencies:

• Action oriented; results driven
• Able to motivate others and build effective teams
• Customer service oriented
• Social perceptiveness
• Proficiency in meditating and resolving issues or concerns that may arise
• Problem-solver
• Strong oral and written communication skills
• Proficiency in the general software that is used by the company (Word, Excel, etc.), and request necessary training for self and select staff members

OUR COMMITMENT

CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard. We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law. CELINE recruits and recognizes all types of talent and singularities.