SELLING SUPERVISOR - MIAMI DESIGN DISTRICT

LVMH Group; Miami, Northern (FL, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

CELINE Miami Design District is seeking a Selling Supervisor to mentor associates, drive luxury customer service, and achieve sales and consignment goals. You will lead the sales floor, apply product knowledge, and coordinate client relationship resources to elevate service.

The role supports store operations, visual merchandising, inventory accuracy, opening/closing procedures, and staff development. Ideal candidates have at least seven years in luxury retail sales, with supervisory experience,

Qualifications

• Minimum of 7 years of sales experience, preferably in a luxury retail setting.
• Minimum of 1 year of supervisory experience preferred.
• Computer literate; able to learn and use various software packages.
• Strong oral and written communication skills.
• Proficiency in general software used by the company (Word, Excel) and willingness to receive training.

Responsibilities

• Meet and exceed store sales targets and consignment goals.
• Mentor associates to deliver elevated customer service and sales results.
• Lead and empower the sales team to provide high-quality service.
• Coordinate client relationship resources to enhance the customer experience.
• Manage floor supervision to improve sales results.
• Maintain customer service standards daily.
• Assist with staff issues and problem solving as needed.
• Oversee POS operations and inventory management.
• Open/close procedures and ensure accurate tender balancing.
• Support merchandising and visual standards with the Visual Manager.

Skills

Sales experience

Leadership

Customer service

Communication

Merchandising

Tools

POS system

Word

Excel

Job description

SELLING SUPERVISOR - MIAMI DESIGN DISTRICT

Symbol of elegance and authentic luxury with its sophisticated and timeless Collections, CELINE is a French Leather-Goods and Couture House, driven by a strong artistic and holistic vision. CELINE’s ambition is to be one of the most iconic luxury brands worldwide.

To make this vision a reality we are looking for agile, passionate and authentic personalities who are eager to evolve in a highly creative and challenging environment.

CELINE is currently seeking a Selling SUpervisor to join our Miami Design District store. YOUR WORK ENVIRONMENT

The Selling Supervisor is responsible for mentoring associates towards achieving an elevated customer experience, category management and sales objectives, maintaining and achieving high operational and merchandizing standards, and assisting with the daily supervision of the team.

YOUR IMPACT

• Meet individual and store sales targets and consignment goals
• Incorporate product knowledge in the sales process with the result of maximizing sales, units sold per transaction, and the dollar value of each transaction
• Lead and empower sales team to provide high quality customer service in order to achieve maximum sales results
• Coordinate the use of all client relationship resources (training tools, client books, etc.) to provide elevated service to all clients
• Manage the level of floor supervision to improve sales results

Customer Service:

• Maintain the highest degree of customer service every day
• Assist sales associates with various customer service issues
• Empower associates to make decisions in the best interest of providing good customer service by serving as a proactive mentor and problem solver

Job responsibilities

Operations:

• Effective utilization of POS system and its inventory management functions
• Opening and closing the store following Company policies and procedures and make sure that tenders balance. Troubleshoot as needed to resolve problem
• Administer follow-up and paperwork in an accurate and timely fashion
• Meet inventory accuracy and shrink requirementsPerform other projects, as assigned

Visuals:

• Partner with the Visual Manager to lead all aspects of the merchandising standards
• Support the Regional Visual Manager in planning, scheduling and implementing an innovative, compelling and well carried out visual environment with the express purpose of enhancing the customer’s shopping experience
• Review sales frequently, take action to correct deficiencies and increase positive sales

Human Resources:

• Develop and empower staff through goal setting and regular morning meetings
• Supervise the team and implement company policies while adhering to proper procedure regarding disciplinary action in the absence of Store Management
• Identify individual and team training needs in partnership with the store manager

Additional information

KEYS FOR SUCCESS

Experience:

• Position requires minimum of 7 years of experience of sales preferably in a luxury retail setting
• Minimum of 1 year of supervisory experience preferred
• Computer literate; learn and use various software packages
• Action oriented; results driven
• Able to motivate others and build effective teams
• Customer service oriented
• Proficiency in meditating and resolving issues or concerns that may arise
• Problem-solver
• Strong oral and written communication skills
• Proficiency in the general software that is used by the company (Word, Excel, etc.), and request necessary training for self and select staff members

OUR COMMITMENT

CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.

We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.

CELINE recruits and recognizes all types of talent and singularities.

Celine is a luxury French fashion House founded in 1945 by Céline Vipiana.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.