SR. CLIENT ADVISOR - MIAMI DESIGN DISTRICT

CELINE; Miami (NM); On-site; USD 60,000 - 90,000; Full time

Job summary

CELINE in Miami seeks a Senior Client Advisor to represent the brand and deliver exceptional service across all product categories. You will get to know clients, anticipate their needs, and guide them through the full CELINE assortment with elegance.

You will act as a role model for the team, support store management in daily operations, and drive sales through proactive clienteling, relationship-building, and high standards of grooming and presentation.

Qualifications

• Minimum 5 years in a retail setting, with luxury experience.
• Proven ability to grow a multi-million client book.
• Excellent verbal and written communication.
• Flexible schedule including evenings, weekends and holidays.

Responsibilities

• Achieve individual and team objectives, be accountable for sales results, and support the team in their sales.
• Welcome every Client and enhance their experience, advise Clients across the brand and all product categories.
• Demonstrate sales leadership and advanced clienteling skills, using tools to develop existing and recruit new Clients and build long term relationships.
• Develop the highest standards of brand and product knowledge.
• Perform as a team-player, participate in all activities contributing to store objectives.
• Respect CELINE brand standards in grooming and behavior.
• Assist Management in daily operations: floor management, stock operations, and opening/closing duties.
• Support the Store Manager in developing the team through mentoring and buddy system.
• Demonstrate understanding of company policies and provide support to other Client Advisors when needed.
• Depending on store needs, responsibilities could include stock and store operations, visual merchandising, after-sales

Skills

Clienteling

Sales leadership

Luxury retail

Communication

Team mentoring

Job description

Symbol of elegance and authentic luxury with its sophisticated and timeless Collections, CELINE is a French Leather-Goods and Couture House, driven by a strong artistic and holistic vision. CELINE’s ambition is to be one of the most iconic luxury brands worldwide.

To make this vision a reality we are looking for agile, passionate and authentic personalities who are eager to evolve in a highly creative and challenging environment.

YOUR WORK ENVIRONMENT

As a Senior Client Advisor, this position is an ambassador of the brand, ensuring that every Client is treated according to the CELINE standards. Senior Client Advisors strive to get to know your clients and their every need, and to guide them across all categories of the brand.

This position will be a role model to the team and will proactively support store management in establishing a client-centric mentality.

Job Responsibilities

YOUR IMPACT:

• Achieve individual and team objectives, be accountable for sales results, and support the team in their sales
• Welcome every Client and enhance their experience, advise Clients across the brand and all product categories
• Demonstrate sales leadership and advanced clienteling skills, using the different tools available to develop existing and recruit new Clients and build long term Client relationships
• Develop the highest standards of brand and product knowledge
• Perform as a team-player, participate in all activities contributing to the overall objectives of the store
• Respect CELINE brand standards in terms of grooming and behavior
• Assist Management in daily operations: floor management, stock operations, and opening/closing duties
• Support the Store Manager in developing the team through mentoring and/or buddy system as well as the integration of newcomers
• Demonstrate a detailed understanding of the company’s policies and provide support to other Client Advisors when needed
• Depending on specific store needs, additional responsibilities could include stock and store operations, visual merchandising, after-sales

Profile

KEYS FOR SUCCESS Experience: Position requires minimum 5 years in a retail setting, with a focus on sales, preferably in a luxury setting Proven experience in driving a multi-million client book through relationship building Competencies: Action oriented; results driven Strong client service orientation Social perceptiveness Problem-solver Strong verbal and written communication skills Passion for luxury product with an appreciation for design Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays Languages: Foreign Languages a plus

OUR COMMITMENT

CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard. We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.