SELLING SUPERVISOR - FASHION VALLEY

Celine; San Diego (CA); Sur place; USD 39 000 - 43 000; Plein temps

Avantages offerts par ce poste

Employee discount

Health benefits

retirement plan

Résumé du poste

CELINE in the United States is seeking a Selling Supervisor to mentor associates, manage sales targets, and uphold luxury service standards while coordinating client-relations resources. You will lead and empower the sales team, optimize floor supervision, and ensure accurate inventory and POS usage.

The role requires at least 5 years of sales experience, including supervisory exposure, and proficiency with common software.

Qualifications

• At least 5 years of sales experience, preferably in luxury retail.
• Minimum of 1 year of supervisory experience preferred.
• Computer literate; able to learn and use various software packages.

Responsabilités

• Meet individual and store sales targets and consignment goals.
• Incorporate product knowledge to maximize sales and transaction value.
• Lead and empower the sales team to deliver high quality customer service.

Connaissances

Sales leadership

Luxury retail

Team motivation

Customer service

Formation

Business degree or equivalent experience

Description du poste

Symbol of elegance and authentic luxury with its sophisticated and timeless Collections, CELINE is a French Leather-Goods and Couture House, driven by a strong artistic and holistic vision. CELINE’s ambition is to be one of the most iconic luxury brands worldwide.

To make this vision a reality we are looking for agile, passionate and authentic personalities who are eager to evolve in a highly creative and challenging environment.

YOUR WORK ENVIRONMENT

The Selling Supervisor is responsible for mentoring associates towards achieving an elevated customer experience, category management and sales objectives, maintaining and achieving high operational and merchandizing standards, and assisting with the daily supervision of the team.

YOUR IMPACT

• Meet individual and store sales targets and consignment goals
• Incorporate product knowledge in the sales process with the result of maximizing sales, units sold per transaction, and the dollar value of each transaction
• Lead and empower sales team to provide high quality customer service in order to achieve maximum sales results
• Coordinate the use of all client relationship resources (training tools, client books, etc.) to provide elevated service to all clients
• Manage the level of floor supervision to improve sales results

Customer Service:

• Maintain the highest degree of customer service every day
• Assist sales associates with various customer service issues
• Empower associates to make decisions in the best interest of providing good customer service by serving as a proactive mentor and problem solver

Operations:

• Effective utilization of POS system and its inventory management functions
• Opening and closing the store following Company policies and procedures and make sure that tenders balance. Troubleshoot as needed to resolve problem
• Administer follow-up and paperwork in an accurate and timely fashion
• Meet inventory accuracy and shrink requirements
• Perform other projects, as assigned

Visuals:

• Partner with the Visual Manager to lead all aspects of the merchandising standards
• Support the Regional Visual Manager in planning, scheduling and implementing an innovative, compelling and well carried out visual environment with the express purpose of enhancing the customer’s shopping experience
• Review sales frequently, take action to correct deficiencies and increase positive sales

Human Resources:

• Develop and empower staff through goal setting and regular morning meetings
• Supervise the team and implement company policies while adhering to proper procedure regarding disciplinary action in the absence of Store Management
• Identify individual and team training needs in partnership with the store manager

KEYS FOR SUCCESS

Education: Business School, University or 'equivalent experience'

Experience:

• Position requires minimum of 5 years of experience of sales preferably in a luxury retail setting
• Minimum of 1 year of supervisory experience preferred
• Computer literate; learn and use various software packages

Profile

• Action oriented; results driven
• Able to motivate others and build effective teams
• Customer service oriented
• Proficiency in meditating and resolving issues or concerns that may arise
• Problem-solver
• Strong oral and written communication skills
• Proficiency in the general software that is used by the company (Word, Excel, etc.), and request necessary training for self and select staff members

Languages: Foreign Languages a plus

OTHER INFORMATION

Potential starting date: As soon as possible

OUR COMMITMENT

CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.

We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.

CELINE recruits and recognizes all types of talent and singularities.

The base compensation for this position ranges from $28.00 - $31.00. The rate of pay offered will be dependent upon candidate's relevant skills and experience. In addition, there is a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.