SELLING SUPERVISOR - BAL HARBOUR

CELINE; Bal Harbour Village (FL); On-site; USD 60,000 - 75,000; Full time

Job summary

CELINE in Bal Harbour, FL is seeking a Selling Supervisor to mentor associates, manage sales and merchandise presentation, and drive an elevated luxury customer experience. The role emphasizes teamwork, product knowledge, and achieving sales targets in a fast-paced luxury environment.

You will lead and empower the sales team, coordinate client relations resources, and ensure precise POS operations, inventory control, and adherence to brand standards.

Qualifications

• Minimum 7 years of sales experience, preferably in luxury retail.
• Minimum 1 year of supervisory experience.
• Computer literacy; able to learn and use various software packages.

Responsibilities

• Sales: Meet individual and store sales targets and consignment goals; incorporate product knowledge in the sales process to maximize sales and transaction value; lead and empower the sales team to provide high quality customer service; coordinate client relationship resources to provide elevated service; manage floor supervision to improve sales results.
• Customer Service: Maintain the highest degree of customer service daily; assist sales associates with customer service issues; empower associates to make decisions and solve problems for better service.
• Operations: Use POS system effectively and manage inventory functions; open/close the store per company policies and balance tenders; administer follow-up and prêt‑à‑porter work; meet inventory accuracy and shrink targets; perform other projects as assigned.
• Visuals: Partner with Visual Manager to lead merchandising standards; support regional Visual Manager in planning and implementing an engaging visual environment; review sales and take action to improve performance.
• Human Resources: Develop and empower staff through goal setting and regular meetings; supervise the team and enforce company policies; identify training needs with the store manager.

Skills

Action oriented

Team leadership

Customer service

Social perceptiveness

Problem solving

Communication skills

MS Office (Word/Excel)

Education

Business School, University or “equivalent experience”

Job description

YOUR IMPACT

Sales:

Symbol of elegance and authentic luxury with its sophisticated and timeless Collections, CELINE is a French Leather-Goods and Couture House, driven by a strong artistic and holistic vision. CELINE’s ambition is to be one of the most iconic luxury brands worldwide.

To make this vision a reality we are looking for agile, passionate and authentic personalities who are eager to evolve in a highly creative and challenging environment.

YOUR WORK ENVIRONMENT

The Selling Supervisor is responsible for mentoring associates towards achieving an elevated customer experience, category management and sales objectives, maintaining and achieving high operational and merchandizing standards, and assisting with the daily supervision of the team.

YOUR IMPACT

Sales:

• Meet individual and store sales targets and consignment goals
• Incorporate product knowledge in the sales process with the result of maximizing sales, units sold per transaction, and the dollar value of each transaction
• Lead and empower sales team to provide high quality customer service in order to achieve maximum sales results
• Coordinate the use of all client relationship resources (training tools, client books, etc.) to provide elevated service to all clients
• Manage the level of floor supervision to improve sales results

Customer Service:

• Maintain the highest degree of customer service every day
• Assist sales associates with various customer service issues
• Empower associates to make decisions in the best interest of providing good customer service by serving as a proactive mentor and problem solver

Job Responsibilities

Operations:

• Effective utilization of POS system and its inventory management functions
• Opening and closing the store following Company policies and procedures and make sure that tenders balance. Troubleshoot as needed to resolve problem
• Administer follow-up and Prêt-à-portererwork in an accurate and timely fashion
• Meet inventory accuracy and shrink requirements
• Perform other projects, as assigned

Visuals:

• Partner with the Visual Manager to lead all aspects of the merchandising standards
• Support the Regional Visual Manager in planning, scheduling and implementing an innovative, compelling and well carried out visual environment with the express purpose of enhancing the customer’s shopping experience
• Review sales frequently, take action to correct deficiencies and increase positive sales

Human Resources:

• Develop and empower staff through goal setting and regular morning meetings
• Supervise the team and implement company policies while adhering to proper procedure regarding disciplinary action in the absence of Store Management
• Identify individual and team training needs in partnership with the store manager

Profile

OUR COMMITMENT CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard. We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law. CELINE recruits and recognizes all types of talent and singularities.

Additional Information

KEYS FOR SUCCESS

Education

• Business School, University or “equivalent experience”

Experience

• Position requires minimum of 7 years of experience of sales preferably in a luxury retail setting
• Minimum of 1 year of supervisory experience preferred
• Computer literate; learn and use various software packages

Competencies

• Action oriented; results driven
• Able to motivate others and build effective teams
• Customer service oriented
• Social perceptiveness
• Proficiency in meditating and resolving issues or concerns that may arise
• Problem-solver
• Strong oral and written communication skills
• Proficiency in the general software that is used by the company (Word, Excel, etc.), and request necessary training for self and select staff members

Languages

Foreign Languages a plus

OUR COMMITMENT

CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.

We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.

CELINE recruits and recognizes all types of talent and singularities.