CLIENT ADVISOR - SOHO

Celine; New York (NY); On-site; USD 68,770,000 - 77,366,000; Full time

Benefits offered by this job

Comprehensive benefits package

Employee discount/perks

Retirement plan with employer contrib.

Job summary

CELINE, an iconic luxury fashion house, is seeking agile, passionate, and authentic personalities to thrive in a highly creative and challenging retail environment in New York.

Your impact includes meeting store sales targets, building client books, promoting events via email/phone, maintaining the store image, and providing exceptional service to a discerning clientele. The base compensation ranges from $24.00–$27.00 hourly plus commission, with comprehensive benefits.

Qualifications

• Minimum 3 years in a retail setting, with a focus on sales, preferably in a luxury setting.
• Computer literate; learn and use various software packages.
• Candidates with client books strongly preferred.
• Desire to work in a retail setting, with a focus on sales.
• Passion for luxury product with an appreciation for design.
• Tech savvy - ability to learn and utilize various software programs.
• Service orientation and customer focused.
• Ability to work a flexible schedule including evenings, weekends and holidays.

Responsibilities

• Meet individual and store sales targets and consignment goals.
• Incorporate product knowledge in the sales process to maximize sales and transaction value.
• Adhere to all company policies.
• Capture all relevant customer information for entry in database.
• Promote store events through email, phone, and personalized notes.
• Maintain and expand a client book.
• Follow up on shipping, alteration, or other client issues.
• Assist in general housekeeping and store image maintenance.
• Support shipping, receiving, and inventory control as requested.

Skills

Sales

Customer service

Luxury retail

Job description

Symbol of elegance and authentic luxury with its sophisticated and timeless Collections, CELINE is a French Leather-Goods and Couture House, driven by a strong artistic and holistic vision. CELINE’s ambition is to be one of the most iconic luxury brands worldwide.

To make this vision a reality we are looking for agile, passionate and authentic personalities who are eager to evolve in a highly creative and challenging environment.

YOUR IMPACT:

• Meet individual and store sales targets and consignment goals
• Incorporate product knowledge in the sales process with the result of maximizing sales, units sold per transaction, and the dollar value of each transaction
• Adhere to all company policies
• Capture all relevant customer information for entry in database
• Promote store events through email, phone, and personalized notes
• Maintain and expand a client book
• Consistently follow up with any shipping, alteration, or other issues related to clients
• Assist in general housekeeping and the maintenance of the store image
• Support shipping and receiving and inventory control as requested

Job responsibilities

KEYS FOR SUCCESS

Experience:

• Position requires minimum 3 years in a retail setting, with a focus on sales, preferably in a luxury setting
• Computer literate; learn and use various software packages
• Candidates with client books strongly preferred
• Desire to work in a retail setting, with a focus on sales
• Passion for luxury product with an appreciation for design
• Tech Savvy - ability to learn and utilize various software programs
• Service orientation and customer focused
• Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays

OTHER INFORMATION

Potential starting date: As soon as possible

OUR COMMITMENT

CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.

We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.

CELINE recruits and recognizes all types of talent and singularities.

The base compensation for this role ranges from $24.00-27.00 hourly plus commission incentive plan. The rate of pay offered will be dependent upon candidate’s relevant skills and experience. In addition, there is a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contributio n