SELLING SUPERVISOR - SAKS BEVERLY HILLS

Celine; Beverly Hills (CA); Hybrid; USD 85,000 - 110,000; Full time

Job summary

CELINE Beverly Hills seeks an experienced Selling Supervisor to mentor associates, manage store operations, and drive exceptional customer experiences. You will use your luxury retail expertise to supervise the floor, coordinate client resources, and uphold our elevated service standards.

The role emphasizes achieving sales goals, leading a team, and maintaining inventory accuracy while aligning with CELINE’s brand and policies in a high-end environment.

Qualifications

• Minimum 5–7 years of luxury retail sales experience.
• Minimum 1 year of supervisory experience preferred.
• Strong communication and leadership abilities.

Responsibilities

• Meet individual and store sales targets and consignment goals.
• Lead and empower sales team to provide high quality customer service.
• Coordinate client relationship resources to provide elevated service to all clients.
• Manage floor supervision to improve sales results.
• Open/close store following company policies and balance tenders; troubleshoot as needed.

Skills

Customer service excellence

Leadership

Retail sales

Languages

Education

Business School, University or equivalent experience

Tools

POS system

Microsoft Word

Microsoft Excel

Job description

Symbol of elegance and authentic luxury with its sophisticated and timeless Collections, CELINE is a French Leather-Goods and Couture House, driven by a strong artistic and holistic vision. CELINE’s ambition is to be one of the most iconic luxury brands worldwide.

To make this vision a reality we are looking for agile, passionate and authentic personalities who are eager to evolve in a highly creative and challenging environment.

YOUR WORK ENVIRONMENT

The Selling Supervisor is responsible for mentoring associates towards achieving an elevated customer experience, category management and sales objectives, maintaining and achieving high operational and merchandizing standards, and assisting with the daily supervision of the team.

YOUR IMPACT

• Meet individual and store sales targets and consignment goals
• Incorporate product knowledge in the sales process with the result of maximizing sales, units sold per transaction, and the dollar value of each transaction
• Lead and empower sales team to provide high quality customer service in order to achieve maximum sales results
• Coordinate the use of all client relationship resources (training tools, client books, etc.) to provide elevated service to all clients
• Manage the level of floor supervision to improve sales results

Customer Service:

• Maintain the highest degree of customer service every day
• Assist sales associates with various customer service issues
• Empower associates to make decisions in the best interest of providing good customer service by serving as a proactive mentor and problem solver

Operations:

• Effective utilization of POS system and its inventory management functions
• Opening and closing the store following Company policies and procedures and make sure that tenders balance. Troubleshoot as needed to resolve problem
• Administer follow-up and paperwork in an accurate and timely fashion
• Meet inventory accuracy and shrink requirements
• Perform other projects, as assigned

Visuals:

• Partner with the Visual Manager to lead all aspects of the merchandising standards
• Support the Regional Visual Manager in planning, scheduling and implementing an innovative, compelling and well carried out visual environment with the express purpose of enhancing the customer’s shopping experience
• Review sales frequently, take action to correct deficiencies and increase positive sales

Human Resources:

• Develop and empower staff through goal setting and regular morning meetings
• Supervise the team and implement company policies while adhering to proper procedure regarding disciplinary action in the absence of Store Management
• Identify individual and team training needs in partnership with the store manager

Job responsibilities

KEYS FOR SUCCESS

Education

Business School, University or “equivalent experience”

Experience:

• Position requires minimum of 5-7 years of experience of sales preferably in a luxury retail setting
• Minimum of 1 year of supervisory experience preferred
• Computer literate; learn and use various software packages
• Action oriented; results driven
• Able to motivate others and build effective teams
• Customer service oriented
• Proficiency in meditating and resolving issues or concerns that may arise
• Problem-solver
• Strong oral and written communication skills
• Proficiency in the general software that is used by the company (Word, Excel, etc.), and request necessary training for self and select staff members

Languages: Foreign Languages a plus

Workplace: 9570 Wilshire Blvd, Beverly Hills, CA 90212

OTHER INFORMATION

Potential starting date: As soon as possible

OUR COMMITMENT

CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.

We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.

CELINE recruits and recognizes all types of talent and singularities.