SELLING SUPERVISOR - SAKS BEVERLY HILLS

CELINE; Los Angeles (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

CELINE is seeking a Selling Supervisor to mentor associates and uphold luxury service standards at our Beverly Hills flagship. You will drive sales, manage client relationships, oversee operations, and collaborate with Visual Merchandising to present a compelling store environment.

Minimum 5–7 years in luxury retail and at least 1 year supervisory experience preferred. Located at 9570 Wilshire Blvd, this role demands leadership, strong product knowledge, and a commitment to CELINE's inclusive,

Qualifications

• Minimum 5–7 years of luxury retail sales experience.
• At least 1 year of supervisory experience preferred.
• Proficient computer skills and ability to use standard software.

Responsibilities

• Mentor associates to deliver elevated customer experience.
• Meet store sales targets and consignment goals.
• Lead and empower sales team to maximize results.
• Coordinate client resources to provide elevated service.
• Oversee POS usage and inventory management.
• Open/close store per policy and balance tills.
• Support merchandising standards with the Visual Manager.

Skills

Sales leadership

Customer service

Team motivation

Communication skills

Problem solving

Inventory management

Visual merchandising

Education

Business School, University or equivalent experience

Tools

POS system

Inventory software

Microsoft Excel

Job description

Position

Selling Supervisor

Symbol of elegance and authentic luxury with its sophisticated and timeless Collections, CELINE is a French Leather-Goods and Couture House, driven by a strong artistic and holistic vision. CELINE’s ambition is to be one of the most iconic luxury brands worldwide.

To make this vision a reality we are looking for agile, passionate and authentic personalities who are eager to evolve in a highly creative and challenging environment.

YOUR WORK ENVIRONMENT

The Selling Supervisor is responsible for mentoring associates towards achieving an elevated customer experience, category management and sales objectives, maintaining and achieving high operational and merchandizing standards, and assisting with the daily supervision of the team.

YOUR IMPACT

Sales:

• Meet individual and store sales targets and consignment goals
• Incorporate product knowledge in the sales process with the result of maximizing sales, units sold per transaction, and the dollar value of each transaction
• Lead and empower sales team to provide high quality customer service in order to achieve maximum sales results
• Coordinate the use of all client relationship resources (training tools, client books, etc.) to provide elevated service to all clients
• Manage the level of floor supervision to improve sales results

Customer Service:

• Maintain the highest degree of customer service every day
• Assist sales associates with various customer service issues
• Empower associates to make decisions in the best interest of providing good customer service by serving as a proactive mentor and problem solver

Operations:

• Effective utilization of POS system and its inventory management functions
• Opening and closing the store following Company policies and procedures and make sure that tenders balance. Troubleshoot as needed to resolve problem
• Administer follow-up and Prêt-à-portererwork in an accurate and timely fashion
• Meet inventory accuracy and shrink requirements
• Perform other projects, as assigned

Visuals:

• Partner with the Visual Manager to lead all aspects of the merchandising standards
• Support the Regional Visual Manager in planning, scheduling and implementing an innovative, compelling and well carried out visual environment with the express purpose of enhancing the customer’s shopping experience
• Review sales frequently, take action to correct deficiencies and increase positive sales

Human Resources:

• Develop and empower staff through goal setting and regular morning meetings
• Supervise the team and implement company policies while adhering to proper procedure regarding disciplinary action in the absence of Store Management
• Identify individual and team training needs in partnership with the store manager

Job Responsibilities

KEYS FOR SUCCESS

Education

• Business School, University or "equivalent experience"

Experience

• Position requires minimum of 5-7 years of experience of sales preferably in a luxury retail setting
• Minimum of 1 year of supervisory experience preferred
• Computer literate; learn and use various software packages

Competencies

• Action oriented; results driven
• Able to motivate others and build effective teams
• Customer service oriented
• Social perceptiveness
• Proficiency in meditating and resolving issues or concerns that may arise
• Problem-solver
• Strong oral and written communication skills
• Proficiency in the general software that is used by the company (Word, Excel, etc.), and request necessary training for self and select staff members

Languages: Foreign Languages a plus

Workplace: 9570 Wilshire Blvd, Beverly Hills, CA 90212

Other Information

Potential starting date: As soon as possible

OUR COMMITMENT

CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.

We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.

CELINE recruits and recognizes all types of talent and singularities.