Selling Supervisor

The Webster; Los Angeles (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

The Webster in Los Angeles is seeking a Selling Supervisor to lead front-line sales teams, meet store goals, and exemplify service standards in line with company policy. This role acts as a leadership extension to the management team, driving store performance and customer experience.

Responsibilities include achieving sales targets, training staff, managing inventory and loss prevention, and maintaining visual merchandising standards to reflect current fashion trends.

Qualifications

• Minimum 2 years specialty retail experience.
• Ability to work varied hours, including nights and weekends.
• Strong leadership and customer service skills.

Responsibilities

• Meet personal and store sales goals.
• Develop personal sales techniques and assist in developing associates’ sales techniques.
• Utilize elevated levels of sales and service to maximize sales.
• Demonstrate in-depth knowledge of the merchandise.
• Ensure all sales policies and procedures are maintained.
• Maintain keen interest in fashion industry and market trends.
• Collaborate with Management in risk management, loss prevention, cash control and inventory management.
• Assist in training sales staff in register usage and maintenance.
• Assist in stock, shipping, receiving protocols and policies.
• Keep selling floor neat, organized, stocked, and compliant with visual standards.
• Implement and maintain merchandising/visual directives.
• Identify product concerns promptly.
• Maintain store, employee area, stockroom and bathrooms to company standards.
• Assist in store inventories and resolve discrepancies.
• Contribute to non-selling activities and loss prevention initiatives.
• Replenish stock and maintain high presentation standards.
• Maintain your designated area of responsibility.

Skills

Leadership

Sales leadership

Customer service

Retail experience

Job description

Selling Supervisors play a key role in ensuring sales goals are consistently met, a customer experience is priority and service standards are executed according to company guidelines. In addition to being a highly productive sales driver, this person will act as an extension of the management team as a leader and role model to all sales associates when it comes to service standards and adherence to company policy

• Meet personal and store sales goals
• Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales
• Utilize elevated levels of sales and service to maximize sales performance
• Demonstrate and in-depth knowledge of the merchandise
• Ensure all sales related polices and procedures are maintained
• Maintain a keen interest in the fashion industry and market trends.

Operations

• Collaborate with Management in areas of risk management, loss prevention, cash control, and inventory management.
• Assist in the training of sales staff in all areas of register usage and maintenance.
• Assist in all areas of stock, shipping, receiving protocols and policies
• Ensures the selling floor is neat, organized, stocked, and reflects the correct visual image at all times
• Assist in the implementation and maintenance of all merchandising / visual directives
• Identify product concerns in a timely manner
• Minimum 2 years specialty retail experience
• Ability to work varied hours, nights, days and weekends to support the business needs.

Back of House

• Maintain store, employee area, stockroom and bathroom to Company standards.
• Assist in the preparation and execution of stores physical inventories and actively participates in resolving inventory discrepancies
• Maintain standards of cleanliness and organization
• Actively contribute and support in non-selling activities and loss prevention initiatives
• Replenish stock and maintain high standards of merchandise and product presentation
• Maintain your designated ‘area of responsibility’

Additional responsibilities may be assigned at the discretion of leadership.