Customer Service Representative - Selling

The Chefs’ Warehouse; New Bedford (MA); On-site; USD 36,000 - 60,000; Full time

Job summary

The Chefs’ Warehouse in New Bedford is seeking a Customer Service Representative to handle inquiries, process orders, and maintain customer relationships. You will work with the sales team to resolve issues and ensure accurate order processing in a fast-paced environment.

Ideal candidates have 4+ years in customer service or sales, strong computer skills, and fluency in English (Spanish a plus). The role emphasizes teamwork, multitasking, and a customer-first mindset, with opportunities to grow

Qualifications

• Minimum 4 years in customer service/sales.
• Fluent in English; Spanish a plus.
• Strong technology and computer skills; experience with JDE is a plus.
• Must be a team player with a positive attitude.
• Self-motivated, professional, and able to multitask under pressure.

Responsibilities

• Receive calls, emails, and enter orders into the system.
• Inform customers of items not ordered or out of stock; offer substitutions.
• Build and maintain customer relationships.
• Assist with processing special orders and price lists.
• Run credits as approved by management.
• Provide backup coverage for outside sales and assist teammates as needed.
• Attend sales meetings and participate in sales activities.

Skills

Customer service

Sales support

Team player

Multitasking

English fluency

Education

High School Diploma

Tools

JDE system

Job description

Position Summary:

Our growing organization is looking for a skilled problem solver to join our team as a Customer Service Representative. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company e2 e2 e2s customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

What you e2 e2 e2ll do:

• Receive incoming calls from customers, emails, fax, voicemail, and enter orders into the system.
• Run production reports as requested by the warehouse team.
• Inform customers of items not ordered or out of stock per regular ordering process, offering substitutions where available.
• Work with outside sales team reporting irregularities and issues. Direct phone calls to the appropriate team members.
• Build and maintain customer relationships.
• Deal professionally on the phone and in person with customers, vendors, and fellow employees. Cooperate with other members of the sales team to ensure the customer receives an excellent level of service.
• Assist with processing special orders and customer price lists.
• Run credits as approved by management.
• Provide backup vacation coverage for outside sales associates and assist with the workload of fellow team members when absent.
• Attend sales meetings and take part in sales activities as needed.
• Additional projects or tasks may be assigned as needed.

About you:

• High School Diploma or higher degree required.
• Minimum 4 years in customer service/sales required.
• Ability to read, write, and speak fluently in the English language required. Spanish a plus.
• Strong technology and computer skills required. Experience with the JDE system a plus.
• Must be a team player with a positive attitude.
• Self-motivated, professional, with the ability to multitask and work well under pressure.