Customer Service Representative - Selling

The Chefs’ Warehouse; New Bedford (MA); On-site; USD 42,000 - 60,000; Full time

Job summary

The Chefs’ Warehouse in New Bedford, MA is seeking a Customer Service Representative with a strong track record in support and sales. You will listen to customers, process orders, and provide solutions that build lasting relationships.

Responsibilities include handling calls, emails, and faxes, running production reports, and coordinating with outside sales. A minimum of 4 years in customer service and fluency in English are required; Spanish is a plus.

Qualifications

• High School Diploma or higher is required.
• Minimum 4 years in customer service/sales.
• Fluent in English; Spanish a plus.
• Strong technology and computer skills; JDE experience is a plus.
• Team player with a positive attitude; able to multitask under pressure.
• Self-motivated and professional.

Responsibilities

• Handle incoming calls, emails, faxes, and enter orders.
• Run production reports as requested by the warehouse team.
• Inform customers of substitutions or out-of-stock items.
• Collaborate with outside sales; direct calls to appropriate teams.
• Build and maintain customer relationships.
• Assist with processing special orders and price lists.
• Process credits as approved by management.
• Provide backup coverage during vacations.
• Attend sales meetings and participate in activities.
• Take on additional projects as needed.

Skills

Customer service

Fluent English

Communication

Multitasking

Teamwork

Education

High School Diploma or higher

Tools

JDE system

Job description

Position Summary:

Our growing organization is looking for a skilled problem solver to join our team as a Customer Service Representative. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company e2 e2 e2s customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

What you e2 e2 e2ll do:

• Receive incoming calls from customers, emails, fax, voicemail, and enter orders into the system.
• Run production reports as requested by the warehouse team.
• Inform customers of items not ordered or out of stock per regular ordering process, offering substitutions where available.
• Work with outside sales team reporting irregularities and issues. Direct phone calls to the appropriate team members.
• Build and maintain customer relationships.
• Deal professionally on the phone and in person with customers, vendors, and fellow employees. Cooperate with other members of the sales team to ensure the customer receives an excellent level of service.
• Assist with processing special orders and customer price lists.
• Run credits as approved by management.
• Provide backup vacation coverage for outside sales associates and assist with the workload of fellow team members when absent.
• Attend sales meetings and take part in sales activities as needed.
• Additional projects or tasks may be assigned as needed.

About you:

• High School Diploma or higher degree required.
• Minimum 4 years in customer service/sales required.
• Ability to read, write, and speak fluently in the English language required. Spanish a plus.
• Strong technology and computer skills required. Experience with the JDE system a plus.
• Must be a team player with a positive attitude.
• Self-motivated, professional, with the ability to multitask and work well under pressure.