Inside Sales Representative

W.E. Hoban Company; Green Bay (WI); On-site; USD 42,000 - 60,000; Full time

Job summary

W.E. Hoban Company is seeking a detail-oriented Customer Quotation Coordinator in Green Bay, WI.

You will follow up on quotes, enter quoting data into the ERP, manage customer accounts, and act as a liaison between customers and the company throughout the quoting process. You will assist with product inquiries, provide order updates, and support the Customer Account Specialist team to resolve issues, focusing on retention and satisfaction.

Qualifications

• Strong written and verbal English communication; Spanish a plus.
• Ability to work independently and within a manufacturing team.
• Proficient with Word, Excel, PowerPoint, Outlook.
• Ability to travel; minimal travel expected.
• Strong organizational and time management skills.

Responsibilities

• Ensure timely follow-up with customers on quotes and provide updates.
• Accurately enter quoting information into ERP for order processing.
• Manage and maintain customer accounts and CRM data.
• Act as liaison between customers and the company during quoting.
• Assist with inquiries on product specs, pricing, and delivery.
• Provide updates on order status, delays, and shipping timelines.
• Support Customer Account Specialist in resolving issues and tracking complaints.
• Develop and maintain customer relationships for retention and satisfaction.
• Identify upsell/cross-sell opportunities with Sales Manager.
• Collaborate with Production, Engineering, Shipping to ensure timely orders.
• Participate in internal projects and prepare reports/presentations.
• Assist with marketing initiatives and occasional trade shows.

Skills

Strong communication

Independent work

Teamwork in manufacturing

MS Office proficiency

Time management

Customer focus

Travel willingness

Tools

Microsoft Office Suite

Job description

JOB REQUIREMENTS

• Ensure timely follow-up with customers on quotes, providing updates and answering any inquiries.
• Ensure that all quoting information is accurately entered into the ERP system, including all relevant documentation, to ensure smooth order processing and traceability.
• Manage and maintain customer accounts, ensuring all customer data is up to date in the CRM system.
• Act as a liaison between customers and the company throughout the quoting process.
• Assist with customer inquiries regarding product specifications, pricing, and delivery schedules.
• Provide customers with updates on order status, potential delays, and shipping timelines, as required.
• Support the Customer Account Specialist team in addressing and resolving issues, ensuring that complaints are tracked, followed up on, and resolved in a timely and satisfactory manner.
• Help develop and maintain customer relationships, focusing on customer retention and satisfaction.
• Work with the Sales Manager to identify potential upsell or cross-sell opportunities within existing customer accounts.
• Monitor customer feedback to identify trends and opportunities for improvement in products or services.
• Coordinate with other departments (e.g., Production, Engineering, Shipping) to ensure that customer orders are processed smoothly and on schedule.
• Internal project management including project timelines, next steps, customer communication, and seeing the project through to start of production.
• Ensure that the sales team adheres to pricing, contract terms, and discount policies.
• Order entry and assist with contract review to ensure accurate processing of customer orders.
• Work with Sales Manager to achieve the goals and expectations of the company.
• Develop reports and presentations (Open Order Reports, Sales Updates, Forecasts, etc.).
• Collaborate on marketing initiatives as needed.
• Occasionally participate in trade shows, conferences, and industry events to promote products and establish strong relationships with customers.
• Perform other duties as assigned.

OTHER EXPERIENCE AND QUALIFICATIONS

• Strong communication skills (both written and verbal), with proficiency in English required; Spanish is a plus.
• Ability to work independently as well as collaborate effectively within a manufacturing team.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to travel, however minimal travel is expected.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities effectively.
• Strong customer focus and a passion for delivering high-quality service and support.