Full Time Self Relief Storage Manager

Universal Storage Group; Charlotte (NC); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with company match

Paid Holidays

Up to 120 hours PTO annually

Job summary

Universal Storage Group is seeking a Relief Manager for its American Store & Lock locations in Charlotte, NC. The role involves frontline customer service, coordinating rentals, and performing site upkeep in a fast-paced self-storage environment.

Responsibilities include handling payments, conducting regular inspections, and supporting marketing efforts. Candidates should be capable of lifting up to 25–100 pounds, pass background and drug screenings, and have a valid driver’s license.

Qualifications

• Valid Driver’s License.
• Background check required.
• Drug screen required.
• Attitude and aptitude testing.

Responsibilities

• Greet customers with a smile and handshake.
• Help customers determine the best unit size and complete rental paperwork.
• Perform scheduled facility walk-throughs and lock checks.
• Post payments received and track past-due accounts.
• Participate in monthly marketing activities (calls, visits, emails, social media).
• Maintain merchandise for customer purchases and keep units clean and rentable.
• Prepare auction units according to procedure and lien laws.

Skills

Customer service

Sales

Cash handling

Team player

Job description

Put your life experience to work for us at American Store & Lock!

Do you share our CORE Values?

• Whatever It Takes
• Be the Spark!
• Top of Mind, Market & Industry
• Sincere, Approachable & Passionate
• On Target & Goal Oriented
• Honorable With Personal Integrity

Then put them to work for us at American Store & Lock.Universal Storage Group manages American Store & Lock and is a dynamic, growing, innovative company delivering world class customer service. We offer award-winning training programs, competitive pay, great healthcare and additional benefits, and the opportunity for career growth.

The chosen American Store & LockRelief Manager will be given a four-phase training program with one of our USG Certified Trainers on sales, operations, auction process, and our use of world-class marketing techniques to deliver Solutions to our clients. Employees also receive ongoing training throughout the year and annually at our Company Meeting.

Self-Storage is a fast-paced environment. Our employees wear many hats: salesperson, customer service rep, cleaning crew, marketer, accounting clerk, cashier, and more! As a USG Relief Manager you will be responsible for:

• Greeting everyone at your facility with a smile and a handshake
• Helping your customers determine the best size unit before each rental
• Completing all paperwork correctly for each rental
• Completing scheduled facility Walk Thru and Lock checks
• Posting all payments made the day of receipt
• Tracking and following up on past due accounts
• Record keeping of all customer records; including but not limited to, payments and notes
• Making DAILY bank deposits and posting receipts as instructed
• Monthly Marketing such as Calls, Visits, Emails, Social Media Postings, and Events
• Maintaining merchandise for customer purchase
• Cleaning vacant units to rentable condition.
• Ensuring grounds, office, and bathrooms are clean and presentable at all times
• Preparing auction units according to procedure and lien law as needed
• Assist customers with U-Haul; rentals, cleaning, returning equipment
• And more

Our stores are retail and open Monday – Saturday from 9:00am - 6:00pm. USG offers competitive pay,plus benefits and bonus potential, based on your expertise.

USG full-time employees have access to the following benefits:

• Medical Insurance with Company Contribution
• Dental Insurance
• Vision Insurance
• Employer-Paid Short-Term Disability & Long-Term Disability
• Employer-Paid Employee Assistance Program
• Additional Supplemental Insurance Options
• Up to 120 hours PTO annually
• 401k with company match
• Paid Holidays

Candidate Requirements -

• Valid Driver’s License
• Successfully Complete Background Check
• Successfully Complete Drug Screen
• Attitude and Aptitude Testing

Physical Demands –

• Employees must be able to regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds with assistance. Specific vision abilities required by this job include Distance vision, Peripheral vision, Depth perception, and Ability to adjust focus. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel, and reach with hands and arms. Employees are frequently required to climb or balance; bend; kneel; crouch; or squat, and talk or hear. Employees are occasionally required to sit for periods of time.

Universal Storage Group is an Equal Opportunity Employer. Nothing in this Job Description should be construed as an offer or guarantee of employment.