Self-Storage Customer Care Specialist - Daytime, Full-Time

Mini Mall Storage; Memphis (TN); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Bonus program

Daytime schedule

Health insurance

401(k) matching

Employee assistance program

Career growth opportunities

Safety-focused culture

Job summary

Mini Mall Storage is seeking a Customer Service Representative (Self Storage) in Memphis, TN. You will assist customers in person, by phone, and online, while converting leads into rentals through consultative selling and relationship building.

The role involves completing rental agreements, supporting collections, conducting inspections, and ensuring safety, cleanliness, and brand standards at our facility. Join a fast-growing team with competitive pay and benefits.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, sales, retail, hospitality, or property management is an asset.
• Strong communication and organizational skills.
• Background check is required.

Responsibilities

• Assist customers in person, by phone, and online.
• Convert leads into rentals through consultative selling and relationship building.
• Complete rental agreements, payments, and customer documentation accurately.
• Support collections, delinquency management, and auction processes.
• Conduct property inspections and maintain unit inventory.
• Ensure the facility meets cleanliness, safety, security, and brand standards.
• Process payments and complete daily business reconciliation.
• Support maintenance and property improvement initiatives.
• Safely lift, carry, and transport materials weighing up to 50 lbs on occasion.

Skills

Customer service

Sales

Retail

Hospitality

Property management

Education

High school diploma

Tools

Microsoft Office

Job description

Mini Mall Storage is seeking a Customer Service Representative (Self Storage) in Memphis, TN. You will assist customers in person, by phone, and online, while converting leads into rentals through consultative selling and relationship building.

The role involves completing rental agreements, supporting collections, conducting inspections, and ensuring safety, cleanliness, and brand standards at our facility. Join a fast-growing team with competitive pay and benefits.