Self-Storage Assistant Manager — Customer Focus & Ops Lead

Prime-Storage-Group-; Menifee (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health, dental, life, vision insurance

401(k) with company match

Paid time off and holidays

Bonus opportunities

Career advancement opportunities

Job summary

Prime Group Holdings, LLC is hiring an Assistant Manager for its self-storage facilities in Menifee, CA. You will rent units, greet customers, and handle daily deposits while maintaining property upkeep and high service standards.

Role emphasizes customer interactions, sales, and operating maintenance tasks, with travel to various locations as needed and a focus on achieving positive customer feedback and robust cash handling.

Qualifications

• 1-2 years of relevant work experience in a fast-paced, customer-facing environment.
• High School Diploma or GED.
• Excellent interpersonal and communication skills, both in person and over the phone.
• Ability to work effectively both independently and as part of a team.
• Must be technically savvy with the ability to learn new applications and Point of Sale systems.
• Proficiency in Microsoft products such as Outlook is required.
• Must be physically able to perform routine maintenance duties daily such as walking the property to assess areas of need, maintaining cleanliness of bathrooms, office and hallways, weeding, operating power tools, changing light bulbs and other maintenance related duties.
• Must be able to lift 50lbs.
• Possession of a valid driver's license, insurance, and reliable transportation.
• Availability for travel and flexibility to work at various locations including 29985 Berea Rd, Menifee, CA 92584.

Responsibilities

• Rent out self-storage units, parking spaces, and other related products.
• Convert telephone and walk-in inquiries into rentals.
• Maintain accounts receivables through the pursuit of collections, posting of payments, and processing.
• Delivery of daily bank deposits accurately and timely.
• Upsell moving products and assist in unit sizing decisions.
• Greet customers promptly, enthusiastically and professionally.
• Understand and sell the features and benefits of the property at all opportunities.
• Resolve customer issues in a timely and effective manner.
• Consistently deliver exceptional customer service and actively contribute to achieving positive customer reviews and feedback, in alignment with company customer-experience standards and performance expectations.
• Ensure that company standards of cleanliness and appearance are met.
• Inspect the property, including performing lock checks.
• Perform other duties as assigned.

Job description

Prime Group Holdings, LLC is hiring an Assistant Manager for its self-storage facilities in Menifee, CA. You will rent units, greet customers, and handle daily deposits while maintaining property upkeep and high service standards.

Role emphasizes customer interactions, sales, and operating maintenance tasks, with travel to various locations as needed and a focus on achieving positive customer feedback and robust cash handling.