Self-Service Retail Lead: Customer Experience & Ops

Automatic Data Processing, Inc.; Hebron Estates (KY); Presencial; USD 42.000 - 60.000; Tempo integral

Resumo da vaga

Automatic Data Processing, Inc. seeks a Self-Service Retail Supervisor to oversee daily operations and staff in our Kentucky self-service environments. The role focuses on delivering exceptional customer experiences while guiding team performance and adherence to procedures.

The ideal candidate combines strong leadership with analytical skills to interpret sales data and customer feedback, implementing strategies that boost engagement and operational efficiency.

Qualificações

• Proven ability to lead and train staff in sales protocols and customer service.
• Experience interpreting sales data and customer feedback to drive improvements.
• Familiarity with self-service technologies and related systems.

Responsabilidades

• Supervise and train staff on sales protocols and customer service best practices.
• Monitor daily operations to ensure compliance with company policies and procedures.
• Analyze sales performance and customer feedback to identify areas for improvement.
• Develop and implement strategies to enhance the self-service shopping experience.
• Resolve customer inquiries and issues in a timely and professional manner.

Conhecimentos

Leadership

Communication

Analytical skills

Self-service technologies

CRM systems

Formação

High school diploma or equivalent

Bachelor's degree in Business Administration or related field

Ferramentas

CRM systems

Descrição da vaga

Automatic Data Processing, Inc. seeks a Self-Service Retail Supervisor to oversee daily operations and staff in our Kentucky self-service environments. The role focuses on delivering exceptional customer experiences while guiding team performance and adherence to procedures.

The ideal candidate combines strong leadership with analytical skills to interpret sales data and customer feedback, implementing strategies that boost engagement and operational efficiency.