Self-Serve Retail Supervisor: Lead & Delight

Road Tested Parts; Hebron Estates (KY); On-site; USD 42,000 - 65,000; Full time

Job summary

Road Tested Parts in Kentucky is seeking a Self-Service Retail Supervisor to oversee daily self-service operations, train staff on sales protocols, and ensure a positive customer experience in our salvage yard environment. You will analyze sales data and customer feedback to drive improvements and increase efficiency.

The role requires a high school diploma and retail supervisory experience; a Bachelor's in Business Administration and CRM familiarity are preferred to enhance service delivery and

Qualifications

• Minimum: high school diploma or equivalent.
• Retail supervisory experience required.
• Familiarity with recycled automotive parts or self-service salvage yard environment.

Responsibilities

• Oversee and train staff on sales protocols and customer service best practices.
• Monitor daily operations to ensure compliance with company policies and procedures.
• Analyze sales performance and customer feedback to identify areas for improvement.
• Develop and implement strategies to enhance the self-service shopping experience.
• Resolve customer inquiries and issues in a timely and professional manner.

Skills

Leadership

Communication

Analytical thinking

Problem-solving

Self-service technology familiarity

Education

High school diploma or equivalent

Bachelor's degree in Business Administration

Tools

CRM systems

Job description

Road Tested Parts in Kentucky is seeking a Self-Service Retail Supervisor to oversee daily self-service operations, train staff on sales protocols, and ensure a positive customer experience in our salvage yard environment. You will analyze sales data and customer feedback to drive improvements and increase efficiency.

The role requires a high school diploma and retail supervisory experience; a Bachelor's in Business Administration and CRM familiarity are preferred to enhance service delivery and