Self-Service Retail Experience Lead

Automatic Data Processing, Inc.; Louisville (KY); Presencial; USD 42.000 - 64.000; Tempo integral

Resumo da vaga

Automatic Data Processing, Inc. in Louisville, KY is seeking a Self-Service Retail Supervisor to oversee daily self-checkout operations, train staff, and ensure a positive customer experience throughout the store.

The role requires strong leadership, clear communication, and the ability to manage conflicting priorities in a fast-paced environment. You will analyze sales data and customer feedback to identify improvements, develop targeted strategies, and implement changes that boost efficiency

Qualificações

• High school diploma or equivalent required.
• Experience supervising retail staff in a customer-facing environment.
• Familiarity with recycled automotive parts or self-service salvage yard operations.

Responsabilidades

• Supervise and train staff on sales protocols and customer service best practices.
• Monitor daily operations to ensure compliance with company policies and procedures.
• Analyze sales performance and customer feedback to identify areas for improvement.
• Develop and implement strategies to enhance the self-service shopping experience.
• Resolve customer inquiries and issues in a timely and professional manner.

Conhecimentos

Leadership

Communication

Analytical skills

Problem solving

Self-service technologies

CRM systems

Formação

High school diploma

Bachelor's degree in Business Administration

Ferramentas

CRM systems

Descrição da vaga

Automatic Data Processing, Inc. in Louisville, KY is seeking a Self-Service Retail Supervisor to oversee daily self-checkout operations, train staff, and ensure a positive customer experience throughout the store.

The role requires strong leadership, clear communication, and the ability to manage conflicting priorities in a fast-paced environment. You will analyze sales data and customer feedback to identify improvements, develop targeted strategies, and implement changes that boost efficiency