Self-Serve Retail Lead: Customer Experience & Operations

Road Tested Parts; Louisville (KY); Presencial; USD 42.000 - 65.000; Tempo integral

Resumo da vaga

Road Tested Parts seeks a Self-Service Retail Supervisor to oversee daily operations, train staff, and ensure an excellent shopping experience. You will drive customer engagement, analyze sales data, and implement improvements to increase efficiency.

The role emphasizes leadership, CRM familiarity, and effective communication while maintaining high service standards in a self-service environment.

Qualificações

• High school diploma or equivalent.
• Experience in a retail supervisory role.
• Familiarity with recycled automotive parts or self-service salvage yard environment.

Responsabilidades

• Supervise and train staff on sales protocols and customer service best practices.
• Monitor daily operations to ensure compliance with company policies and procedures.
• Analyze sales performance and customer feedback to identify areas for improvement.
• Develop and implement strategies to enhance the self-service shopping experience.
• Resolve customer inquiries and issues in a timely and professional manner.

Conhecimentos

Leadership

Communication

Analytical skills

Problem-solving

Self-service tech

CRM systems

Formação

High School Diploma

Bachelor's Degree

Descrição da vaga

Road Tested Parts seeks a Self-Service Retail Supervisor to oversee daily operations, train staff, and ensure an excellent shopping experience. You will drive customer engagement, analyze sales data, and implement improvements to increase efficiency.

The role emphasizes leadership, CRM familiarity, and effective communication while maintaining high service standards in a self-service environment.