Patient Accounts Collections Specialist

Oaklawn Hospital; Marshall (MI); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Oaklawn Hospital in Marshall, MI is seeking a Collections Specialist for the Patient Accounts Service Center. The role focuses on recovering delinquent balances and monitoring aging reports, while coordinating with patients and agencies to resolve accounts.

The position requires 18+ years or 1 year in hospital billing/collections or customer service, with strong Excel skills and superior communication. Office-based environment with typical hospital administrative duties.

Qualifications

• Minimum Qualifications: 18 years of age or one year experience in hospital billing, collections, or customer service.
• Proficiency in Microsoft Excel.

Responsibilities

• Review daily aging reports to identify delinquent accounts.
• Communicate with delinquent patients per established procedure.
• Interact with third-party agencies and/or attorneys as needed.
• Negotiate with patients to collect amounts owed.
• Assist patients in arranging payment methods per hospital procedures.
• Help patients qualify for the hospital’s financial assistance program.
• Maintain complete history of collection activities for each account.
• Respond to patient information requests in a timely manner.
• Handle a high volume of inbound calls and assist patients accordingly.

Skills

Verbal communication

Interpersonal skills

Critical thinking

Customer service

Negotiation

Tools

Microsoft Excel

Job description

Oaklawn Hospital in Marshall, MI is seeking a Collections Specialist for the Patient Accounts Service Center. The role focuses on recovering delinquent balances and monitoring aging reports, while coordinating with patients and agencies to resolve accounts.

The position requires 18+ years or 1 year in hospital billing/collections or customer service, with strong Excel skills and superior communication. Office-based environment with typical hospital administrative duties.