Self-Pay Billing Specialist I – Patient Care

Baptist Health (Jacksonville); Jacksonville (FL); Sur place; USD 36 000 - 54 000; Plein temps

Résumé du poste

Baptist Health in Jacksonville, FL seeks a Customer Service Specialist for its Integrated Single Billing Office (SBO). This full-time day shift role handles patient billing inquiries, processes payments, and coordinates with insurers, attorneys, and other parties to resolve accounts with empathy and accuracy.

The ideal candidate has 1–2 years of billing and customer service experience, familiarity with Epic, and may hold CHAA/CRCR/CRCS credentials.

Qualifications

• 1–2 years of billing experience required.
• 1–2 years of medical billing experience required.
• 1–2 years of customer service experience required.
• Preferred CHAA, CRCR, or CRCS certifications.

Responsabilités

• Handle a high volume of patient inquiries via inbound/outbound calls, IVR messages, MyBaptistChart inbasket messages, and social media.
• Resolve patient, guarantor, and third-party inquiries related to hospital and professional billing services quickly and accurately.
• Process patient payments and establish payment arrangements per established procedures.
• Research accounts in Epic and other applicable systems to document interactions and resolve billing questions.
• Communicate with patients, insurers, attorneys, providers, and other stakeholders to support account resolution.

Connaissances

Billing

Medical billing

Customer service

Formation

Related degree or high school diploma

Outils

Epic

Description du poste

Baptist Health in Jacksonville, FL seeks a Customer Service Specialist for its Integrated Single Billing Office (SBO). This full-time day shift role handles patient billing inquiries, processes payments, and coordinates with insurers, attorneys, and other parties to resolve accounts with empathy and accuracy.

The ideal candidate has 1–2 years of billing and customer service experience, familiarity with Epic, and may hold CHAA/CRCR/CRCS credentials.