Phone Support Specialist – Self-Determination Impact

GT Independence, LLC; Southington (CT); On-site; USD 21,000 - 30,000; Full time

Job summary

GT Independence, LLC is hiring a Customer Service Associate (Phone Support) to assist self-directed care participants and stakeholders from our Southington, CT office.

You will make and receive calls, enter data into databases, prepare documents via DocuSign, manage payroll checklists, and support timesheet processes while upholding compliance.

A High School Diploma or GED is required; the role is full-time and on-site, with competitive wages of $18.50 per hour.

Qualifications

• High School Diploma or GED required.
• Phone-based customer service experience preferred.
• Ability to enter data accurately into databases and handle documents.

Responsibilities

• Make and receive phone calls to support external and internal stakeholders.
• Enter information into databases for effective record keeping.
• Prepare and send documents via DocuSign or email.
• Ensure proper naming and saving of documents in the document management system.
• Assist customers in returning documents.
• Manage DocuSign accounts and support issues from staff and customers.
• Ensure compliance standards are met for audits.
• Review timesheets and assist with payroll checklists.

Skills

Phone support

Data entry

Documentation handling

Customer service

Education

High School Diploma or GED

Tools

DocuSign

Job description

GT Independence, LLC is hiring a Customer Service Associate (Phone Support) to assist self-directed care participants and stakeholders from our Southington, CT office.

You will make and receive calls, enter data into databases, prepare documents via DocuSign, manage payroll checklists, and support timesheet processes while upholding compliance.

A High School Diploma or GED is required; the role is full-time and on-site, with competitive wages of $18.50 per hour.