On-Site Client Support Specialist – Southington

GT Independence, LLC; Southington, Northern (CT, KY); Hybrid; USD 38,000 - 46,000; Full time

Job summary

GT Independence, LLC, a family-founded national Financial Management Services provider, supports individuals in self-direction programs and helps manage long-term care and community-based services. The Call Center Representative role delivers friendly, accurate phone support to customers and stakeholders.

Based in Southington, CT, this full-time on-site position emphasizes precise record keeping and compliant document handling.

Qualifications

• 1 year of experience relevant to the work performed.
• High School Diploma or GED required; Associate degree preferred.

Responsibilities

• Make and receive phone calls to support external and internal stakeholders
• Enter information into databases, such as a call log, for effective record keeping
• Prepare and send documents via DocuSign or email
• Ensure the proper naming and saving of documents in the document management system
• Assist customers in returning documents
• Manage DocuSign accounts and support issues from the operations staff and customers
• Ensure all compliance standards are met for audit purposes
• Timesheet reviewing and time tracking
• Accurately and efficiently complete payroll checklists for assigned agencies
• Work with your team leader to identify strategies for reducing errors
• Collaborate with your team to resolve rejected timesheet issues

Education

High School Diploma or GED

Associate degree

Job description

GT Independence, LLC, a family-founded national Financial Management Services provider, supports individuals in self-direction programs and helps manage long-term care and community-based services. The Call Center Representative role delivers friendly, accurate phone support to customers and stakeholders.

Based in Southington, CT, this full-time on-site position emphasizes precise record keeping and compliant document handling.