Self-Determination Support Specialist - On-Site, Empower Lives

GT Independence, LLC; Southington (CT); On-site; USD 25,000 - 30,000; Full time

Job summary

GT Independence is seeking a Self Determination Support Specialist (SDSS) to join our on-site team in Southington, CT. You will provide responsive customer service to individuals self-directing their care, handling calls, data entry, and document management to ensure accurate records and timely communications.

Responsibilities include managing calls, processing payroll checklists, timesheet review, and collaborating with the team to reduce errors while maintaining compliance for audit readiness.

Qualifications

• 1 year of experience relevant to the work performed.
• High School Diploma or GED required; Associate degree preferred.

Responsibilities

• Make and receive phone calls to support external and internal stakeholders
• Enter information into databases, such as a call log, for effective record keeping
• Prepare and send documents via DocuSign or email
• Ensure the proper naming and saving of documents in the document management system
• Assist customers in returning documents
• Manage DocuSign accounts and support issues from the operations staff and customers
• Ensure all compliance standards are met for audit purposes
• Timesheet reviewing and time tracking
• Accurately and efficiently complete payroll checklists for assigned agencies
• Work with your team leader to identify strategies for reducing errors
• Collaborate with your team to resolve rejected timesheet issues

Skills

1 year experience

Education

High School Diploma or GED

Associate degree

Job description

GT Independence is seeking a Self Determination Support Specialist (SDSS) to join our on-site team in Southington, CT. You will provide responsive customer service to individuals self-directing their care, handling calls, data entry, and document management to ensure accurate records and timely communications.

Responsibilities include managing calls, processing payroll checklists, timesheet review, and collaborating with the team to reduce errors while maintaining compliance for audit readiness.