Self-Checkout Experience Specialist

Food Lion; Wilmington (NC); On-site; USD 17,000 - 21,000; Full time

Job summary

Food Lion is seeking a Front End Associate in the Wilmington, NC area to provide fast, friendly service and support customers at self-checkout stations. The role emphasizes accuracy, courtesy and adherence to Front End Standard Practices to maximize sales through great service.

The position requires the ability to greet customers by name, assist with SCO usage, and maintain a neat, professional appearance while following Food Lion dress code.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and uses their name whenever possible
• Assist customers on how to use Self-checkouts properly including use of the hand scanner for a Fast and Easy checkout experience
• Respond timely to customer inquiries and self-checkout system notifications
• Monitor multiple self-checkouts for proper customer usage including the scanning of all items and the accurate scanning of each item
• Remind customers of items located on the bottom of the cart or items under baby seats prior to them completing the transaction
• When needed, assist in scanning the customer's order and provide instructions on payment
• Complete self-checkout voids, age restricted item verifications and any other SCO assist function in accordance with Front End Standard Practice
• Avoid personal conversations with other associates when customers are present
• Follow procedures in handling proper acceptance and payment processing at self-checkout for checks and coupons
• Maintain alertness and call for assistance when needed to service customers per service standards
• Engage and identify self-checkout customers needing assistance
• Is courteous and helpful to other associates and customers
• Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to Food Lion dress code
• Collect and return shopping carts from the self-checkout area
• Ensure the self-checkout area has a neat and clean presentation
• Report any self-checkout issues to the Customer Service Manager or MOD
• Adhere to all company guidelines, policies and standard practices
• Ability to perform troubleshooting steps on self-checkout as needed
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Notify QA of any cleaning issues or maintenance required on front end
• Successfully complete computer-based training (CBT) and training aid courses
• Ensure self-checkouts are supplied with proper bags
• Perform all other duties as assigned

Skills

Customer service

Communication

Multi-tasking

Tech literacy

Physical stamina

Education

High school diploma or equivalent

Tools

Self-checkout system

SCO mobile attendant

Cash register

Job description

Food Lion is seeking a Front End Associate in the Wilmington, NC area to provide fast, friendly service and support customers at self-checkout stations. The role emphasizes accuracy, courtesy and adherence to Front End Standard Practices to maximize sales through great service.

The position requires the ability to greet customers by name, assist with SCO usage, and maintain a neat, professional appearance while following Food Lion dress code.