Self-Checkout Experience Specialist

Food Lion; Charlotte (NC); On-site; USD 24,000 - 36,000; Part time

Job summary

Food Lion is seeking a Front End Associate to deliver fast, friendly, and accurate service at the checkout and SCO areas in Charlotte, NC. You’ll greet customers, guide them through self-checkout, and ensure a smooth shopping experience from entrance to exit.

The role requires effective communication, ability to learn multiple tasks, and adherence to Food Lion policies. You will work on-site, following the store's front-end standards and safety guidelines.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodation.

Responsibilities

• Smile, greet each customer and provide prompt, accurate and friendly service while engaging with customers to create a personalized checkout experience
• Guide customers to an open SCO register, supporting the SCO experience from start to finish, moving throughout the SCO area being attentive and inviting
• Use Mobile Attendants, as needed, observing customers in service of Fast and Easy
• Navigate customer flow being aware of the customer's shopping trip
• Assist customers on how to use Self-checkouts properly including use of the hand scanner for a Fast and Easy checkout experience
• Respond timely to customer inquiries and self-checkout system notifications, including Ever seen if applicable, in support of a hassle-free shopping trip
• Monitor multiple self-checkouts for proper customer usage including the accurate scanning of each item
• Remind customers of items located on the bottom of the cart or items under baby seats prior to them completing the transaction
• When needed, assist in scanning the customer's order and provide instructions on payment ensuring payment has properly processed
• Complete self-checkout voids, age restricted item verifications, Ever seen support (as needed) and any other SCO assist function in accordance with Front End Standard Practice

Skills

Customer service

Communication

Learning ability

Physical stamina

Education

High school diploma or equivalent

Job description

Food Lion is seeking a Front End Associate to deliver fast, friendly, and accurate service at the checkout and SCO areas in Charlotte, NC. You’ll greet customers, guide them through self-checkout, and ensure a smooth shopping experience from entrance to exit.

The role requires effective communication, ability to learn multiple tasks, and adherence to Food Lion policies. You will work on-site, following the store's front-end standards and safety guidelines.