Self-Checkout Experience Specialist

Food Lion; Wilmington (NC); On-site; USD 28,000 - 34,000; Full time

Job summary

Food Lion in Wilmington, NC is seeking a customer-focused Front End Associate to deliver fast, friendly service at self-checkout stations and registers. You will greet shoppers, assist with self-checkout, and help ensure accurate scanning and smooth checkout experiences.

The role emphasizes teamwork, safety, and adherence to store standards. The position requires good communication, the ability to learn multiple tasks, and physical capability to stand and lift light loads during a shift.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience.
• Greet each customer and use their name whenever possible.
• Assist customers on how to use Self-checkouts properly including use of the hand scanner for a Fast and Easy checkout experience.
• Respond timely to customer inquiries and self-checkout system notifications.
• Monitor multiple self-checkouts for proper customer usage including the scanning of all items and the accurate scanning of each item.
• Remain alert and call for assistance when needed to service customers per service standards.

Skills

Customer service

Communication

Multi-tasking

Age requirements

Physical ability

Education

High school diploma or equivalent

Tools

SCO system

Job description

Food Lion in Wilmington, NC is seeking a customer-focused Front End Associate to deliver fast, friendly service at self-checkout stations and registers. You will greet shoppers, assist with self-checkout, and help ensure accurate scanning and smooth checkout experiences.

The role emphasizes teamwork, safety, and adherence to store standards. The position requires good communication, the ability to learn multiple tasks, and physical capability to stand and lift light loads during a shift.