Self-Checkout Experience Specialist

Food Lion; Snow Hill (NC); On-site; USD 26,000 - 32,000; Full time

Job summary

Food Lion is seeking a Self-Checkout Ambassador to provide fast, friendly service at the front end, assist customers with self-checkout, and ensure compliance with Front End Standards. You will greet customers, troubleshoot SCO issues, and help maintain a neat checkout area.

The role emphasizes customer focus, teamwork with store staff, and adherence to dress code and safety guidelines. Previous customer service experience is valued.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and uses their name whenever possible
• Assist customers on how to use Self-checkouts properly including use of the hand scanner for a Fast and Easy checkout experience
• Respond timely to customer inquiries and self-checkout system notifications
• Monitor multiple self-checkouts for proper customer usage including the scanning of all items and the accurate scanning of each item
• Remind customers of items located on the bottom of the cart or items under baby seats prior to them completing the transaction
• When needed, assist in scanning the customer's order and provide instructions on payment
• Complete self-checkout voids, age restricted item verifications and any other SCO assist function in accordance with Front End Standard Practice
• Avoid personal conversations with other associates when customers are present
• Follow procedures in handling proper acceptance and payment processing at self-checkout for checks and coupons
• Maintain alertness and call for assistance when needed to service customers per service standards
• Engage and identify self-checkout customers needing assistance
• Is courteous and helpful to other associates and customers
• Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to Food Lion dress code
• Collect and returns shopping carts from the self-checkout area
• Ensure the self-checkout area has a neat and clean presentation
• Report any self-checkout issues to the Customer Service Manager or MOD
• Adhere to all company guidelines, policies and standard practices
• Ability to perform troubleshooting steps on self-checkout as needed
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Notify QA of any cleaning issues or maintenance required on front end
• Successfully complete computer-based training (CBT) and training aid courses
• Ensure self-checkouts are supplied with proper bags,
• Perform all other duties as assigned

Skills

Effective communication

Customer service

Willingness to learn

Age requirements

Physical requirements

Education

High school diploma or equivalent

Job description

Food Lion is seeking a Self-Checkout Ambassador to provide fast, friendly service at the front end, assist customers with self-checkout, and ensure compliance with Front End Standards. You will greet customers, troubleshoot SCO issues, and help maintain a neat checkout area.

The role emphasizes customer focus, teamwork with store staff, and adherence to dress code and safety guidelines. Previous customer service experience is valued.