Self-Checkout Experience Specialist

Food Lion; Ayden (NC); On-site; USD 17,000 - 21,000; Full time

Job summary

Food Lion is seeking a Self-Checkout Ambassador to deliver fast, easy, and friendly service at the front end, ensuring customer satisfaction and adherence to Front End Standard Practices. You will assist the Customer Service Manager and maintain a clean, efficient self-checkout area while guiding customers through the checkout process.

The role emphasizes courteous communication, accurate item scanning, and proactive assistance to shoppers using self-checkouts, with a focus on safety and

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience.
• Greet each customer and use their name whenever possible.
• Assist customers on how to use Self-checkouts properly including use of the hand scanner for a Fast and Easy checkout experience.
• Respond timely to customer inquiries and self-checkout system notifications.
• Monitor multiple self-checkouts for proper customer usage including the scanning of all items and the accurate scanning of each item.

Skills

Effective communication

Customer service

Multitasking

Task learning

Age requirements

Education

High school diploma

Job description

Food Lion is seeking a Self-Checkout Ambassador to deliver fast, easy, and friendly service at the front end, ensuring customer satisfaction and adherence to Front End Standard Practices. You will assist the Customer Service Manager and maintain a clean, efficient self-checkout area while guiding customers through the checkout process.

The role emphasizes courteous communication, accurate item scanning, and proactive assistance to shoppers using self-checkouts, with a focus on safety and