Seeking a 2-Desktop Engineers, in Pleasant Prairie, WI.

Hi-Tech Solutions; Pleasant Prairie (WI); On-site; USD 27,552 - 41,328; Full time

Benefits offered by this job

Health benefits

Flexible work hours

Job summary

A leading IT consulting firm is seeking two Desktop Engineers for long-term contract roles in Pleasant Prairie, WI. Candidates must have a minimum of 2 years' experience in help desk support and knowledge of AS400. Responsibilities include troubleshooting hardware/software issues, managing incident tickets, and participating in disaster recovery exercises. The position offers a top pay range of $20-30 an hour with training available, flexible work hours, and opportunities for permanent hire.

Qualifications

• 2+ years’ experience in help desk support and data center operations.
• Ability to troubleshoot and analyze issues within AS400 and Windows network.
• Strong communication and customer service skills.

Responsibilities

• Create incident tickets and route them for processing.
• Provide troubleshooting assistance for hardware and software issues.
• Participate in disaster recovery and business continuity exercises.

Skills

Troubleshooting

Customer service

Problem-solving

Networking fundamentals

AS400

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Windows 7

Microsoft Office

VPN

Citrix

Lotus Notes

Job description

Overview

Seeking a 2-Desktop Engineers, in Pleasant Prairie, WI.

Our client is located in Pleasant Prairie, WI

Seeking a 2-Desktop Engineers, in Pleasant Prairie, WI.

Must know AS400, our client is a large manufacturer, top pay is $20-30an hour w2, we do offer benefits as well

These two positions are long term contract roles, with options to hire at a later date.

Working Hours: Monday: 9 AM to 5:30 PM; Thursday and Friday: 7 AM to 3:30 PM; Saturday and Sunday: 12:30 PM to 9 PM.

Available for four weeks of training and orientation, Monday – Friday, 8:30 AM to 5 PM.

POSITION RESPONSIBILITIES

• Create incident tickets and route to appropriate support groups for processing.
• Provide initial support and troubleshooting assistance for hardware and software issues.
• Perform system saves and restores, AS400 IPLs, server reboots and off-site tape storage.
• Generate reports and distribute as needed.
• Set up user accounts, provide security maintenance and administer systems monitoring.
• Participate in disaster recovery and business continuity exercises.
• Help track and deploy IT assets.
• Provide incident and problem management support.

MINIMUM REQUIREMENTS

• High school diploma or equivalent. Bachelor's degree preferred.
• 2+ years’ experience in help desk support and data center operations.
• Ability to troubleshoot and analyze issues within AS400, Lotus Notes, Windows network printing, Windows XP and Active Directory.
• Experience with Windows 7, Microsoft Office, VPN and Citrix.
• Solid understanding of basic networking fundamentals.
• Strong communication, customer service and problem-solving skills.
• Ability to work independently with minimal instruction.
• Flexibility to work weekdays, evenings and weekends.

Lawrence E. Harmon
Business Development/Recruiter
Hi-Tech Solutions, Inc. | Information Technology Consulting
Two Mid America Plaza, Suite 630 | Oakbrook Terrace, IL 60181