Help Desk II

Middleground IT; Chicago (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Professional working environment

Opportunity to learn

Job summary

A growing IT Managed Service Provider is seeking a full time Help Desk II Technician to provide Windows-based technical support to end-users in the Chicago area. Ideal candidates will have at least 3-5 years of experience and certifications in A+, MCSA, or MCSE. Responsibilities include resolving technical problems, ensuring continuous operation of personal computers, and providing excellent customer service. A valid driver’s license and the ability to lift up to 25 lbs are required. This is a W2 position.

Qualifications

• Minimum of 3-5 years' experience as Help Desk II Technician in a corporate environment.
• Certifications in A+, MCSA, MCSE preferred.
• Ability to lift up to 25 lbs and possess a valid driver's license.

Responsibilities

• Provide Windows-based technical support to end-users.
• Respond to telephone calls and emails for technical issues.
• Ensure continuous operation of personal computers and network troubleshooting.

Skills

Customer service skills

Problem solving

Microsoft Office applications

Education

College degree in Computer Science or equivalent experience

Tools

Microsoft Windows

PC Hardware

Microsoft Office

Job description

We are a rapidly growing IT Managed Service Provider located in the Loop. We provide outsourced IT services to clients in the Chicago area, including industries such as Healthcare, Legal, Financial, Manufacturing, Federal Government, and many more. We are very fast paced and this position requires quick thinking and a "can do" attitude.

We are looking for an eager, hungry, and motivated individual for full time salaried employment who is willing to work hard and be a team player. In this IT help desk II opportunity, the ideal candidate will be responsible for providing Windows based technical support to end-users on a variety of issues under the guidance of senior engineers. Most technical support will be either from our office or on-site at client locations in the Chicago area.

This support will involve responding to telephone calls and e-mails and then identifying, researching, and resolving technical problems with Microsoft Windows related software and PC Hardware. This role will provide help desk coverage for 40 hours a week, with occasional after hours or weekend scheduled work and upgrades.

The Help Desk II Technician is responsible for the continuous operation of all including personal computers, laptops, mobile devices, local and remote storage, telecommunications, printers, copiers, meeting room audio-visual support, desktop software support and network troubleshooting for clients.

Qualifications/Requirements

• College degree in Computer Science preferred or equivalent work experience.
• Certifications in A+, MCSA, MCSE preferred or equivalent work experience.
• Must have a minimum of 3-5 years’ work experience as a Help Desk II Technician in a corporate environment.
• Must have excellent knowledge of Microsoft Office applications and be able to support them.
• Must have excellent customer service skills.
• Must be self-directed and have the ability to problem solve.
• Must have ability to be disciplined and self sufficient
• Ability to lift up to 25 lbs.
• Must have valid driver's license.
• Preferred to have Managed Service Provider experience

Compensation

You will learn an immense number of things at our company.

Background will be checked.

Please send your resume and contact information, and one recent IT project you completed.

This will be a W2 position.

Professional and city working environment

Ideal candidate will live closer to the downtown Chicago area

Office located one block east of Union Station

Please, no recruiters!

Please, do not call us about this position!

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