Security Technician

Vision Technologies; Glen Burnie (MD); On-site; USD 55,000 - 90,000; Full time

Job summary

Vision Technologies seeks a Security Field Service Technician to diagnose, repair, and maintain CCTV and Access Control systems in customer sites. You will work independently in the field, addressing complex issues using diagnostic tools and coordinating with IT teams when needed.

Responsibilities include preventive maintenance, on-site troubleshooting, and mentoring junior staff. The role emphasizes strong customer service, accurate documentation, and timely emergency responses.

Qualifications

• 3–7 years in low-voltage/security systems.
• Experience servicing (not just installing).
• Comfortable working independently in the field.
• Has handled live customer environments (hospitals, schools, etc.).

Responsibilities

• Diagnose and repair CCTV, access control, and network issues.
• Perform routine and preventive maintenance to ensure system reliability.
• Provide technical guidance and mentorship to junior technicians.
• Document service performed, parts used, and customer interactions.
• Manage inventory levels for parts and supplies.
• Respond to emergency service calls promptly to minimize downtime.

Skills

CCTV systems

Access control systems

VMS platforms

IP networking

Security systems servicing

Tools

Mercury panels

Lenel on-prem

LenelS2 OnGuard

CCURE 9000

Job description

The Security Field Service Technician diagnoses, repairs, and maintains complex CCTV and Access Control systems. This role requires high technical expertise, problem-solving abilities, and customer service skills. The Field Service Technician also provides guidance and support to other Field Service Technicians, ensuring high standards of service and efficiency.

• Diagnose and Repair:
• Identify and resolve issues in mechanical and electrical systems using advanced diagnostic tools and techniques.
• Maintenance:
• Perform routine and preventive maintenance on various equipment to ensure optimal performance and longevity.
• Technical Expertise:
• Utilize advanced technical knowledge to address complex service issues and provide effective solutions.
• Customer Service:
• Communicate effectively with customers to understand their needs, provide updates on service progress, and ensure customer satisfaction.
• Training and Mentorship:
• Mentor and train junior technicians, providing guidance and support to help them develop their skills and improve service quality.
• Documentation:
• Maintain accurate records of service performed, parts used, and customer interactions.
• Inventory Management:
• Manage inventory levels for parts and supplies, ensuring availability for service tasks.
• Emergency Response:
• Respond to emergency service calls promptly and efficiently to minimize customer downtime and inconvenience.

Experience in the following:

• Diagnose camera outages, door failures, network issues
• Root cause vs. swapping parts blindly
• CCTV systems
• VMS platforms (Genetec Security Center, Milestone, Avigilon Control Center)
• Access control systems
• Panel-based systems (Mercury boards, Lenel, etc.)
• System platforms like LenelS2 OnGuard or CCURE 9000
• IP addressing, VLANs, PoE, switches
• Ability to work with IT teams (this is a big differentiator)
• 3-7 years in low-voltage/security systems
• Experience servicing (not just installing) systems
• Comfortable working independently in the field
• Has handled live customer environments (hospitals, schools, etc.)

Nice to have Manufacturer certs:

Field Requirements

• Valid driver’s license (daily travel role)