Security Systems Technician

Private Label Staff; Hampton (VA); On-site; USD 55,000 - 85,000; Full time

Job summary

Private Label Staff is seeking a Physical Security Systems Technician with practical Bosch video-surveillance experience to serve as the lead field technician for camera-system operations and maintenance.

The role is intentionally field-focused: the technician will diagnose and correct camera and connectivity issues, support repairs and replacements, assist with security-system projects, and maintain reliable day-to-day operation of installed video infrastructure.

Qualifications

• Three or more years of hands-on field experience with CCTV, IP video surveillance, electronic security systems, or closely related low-voltage systems.
• Troubleshoot IP cameras and field devices from the physical layer through basic network connectivity.
• Install, replace, aim, focus, test, and document fixed and PTZ cameras and mounts.
• Read floor plans, camera schedules, wiring diagrams, and manufacturer documentation.
• Satisfy onboarding, badging, safety, and site-access requirements.

Responsibilities

• Provide field troubleshooting and maintenance for Bosch IP cameras and related components.
• Diagnose outages, poor image quality, PTZ issues, PoE faults, and cabling problems.
• Repair/replace, reinstall, aim, and configure cameras per work orders.
• Support BVMS and related video-system activities at field-technician level.
• Coordinate with management, customer personnel, network staff, vendors, and Bosch support.
• Perform preventive maintenance and document recurring issues.
• Assist with security-camera projects including surveys, installations, and testing.
• Install and troubleshoot low-voltage infrastructure and PoE network connections.
• Use test tools to verify copper cabling, PoE, network link, and connectivity.
• Maintain accurate tickets, device records, and as-built updates; prepare parts lists.

Skills

IP video surveillance

Low-voltage cabling

Troubleshooting

Camera installation

Bosch BVMS

Customer service

Education

High school diploma or equivalent

Technical school / apprenticeship

Military electronics training

Tools

BVMS Configuration Client

Video Recording Manager (VRM)

Networking fundamentals

Job description

Physical Security Systems Technician (Bosch Video)

Must be able to obtain Public Trust Clearance

Primary Function

Bosch video surveillance field service, troubleshooting, preventive/corrective maintenance, and project support

Ideal Background

Security camera technician with solid low-voltage installation and IP-network fundamentals

Experience

Target 3+ years in CCTV / IP video / electronic security field service; Bosch experience strongly preferred

Position Summary

We are seeking a Physical Security Systems Technician with practical Bosch video-surveillance experience to serve as the lead field technician for camera-system operations and maintenance. The role is intentionally field-focused: the technician will diagnose and correct camera and connectivity issues, support repairs and replacements, assist with security-system projects, and maintain reliable day-to-day operation of installed video infrastructure. Strong low-voltage cabling skills are highly desirable and can offset gaps in product-specific experience when the candidate has proven IP-camera and electronic-security troubleshooting ability.

Key Responsibilities

• Provide field troubleshooting and operational maintenance for Bosch IP cameras, including fixed and PTZ devices, associated mounts/housings, power, network connectivity, and related video-system components.
• Diagnose camera outages, intermittent video, poor image quality, PTZ/control problems, PoE/power faults, network-link issues, damaged cabling/connectors, device configuration issues, and other common field conditions.
• Remove, repair/replace, reinstall, aim, focus, configure, and validate cameras and associated field hardware in accordance with approved work orders and manufacturer guidance.
• Support Bosch Video Management System (BVMS) and related video-system activities at the field-technician level, including device discovery, basic configuration validation, recording/connectivity checks, alarm/event verification, and collection of diagnostic information for escalation.
• Coordinate with management, customer security personnel, network staff, vendors, and Bosch technical support when faults extend beyond field-level repair or require software/server engineering.
• Perform preventive maintenance inspections, condition assessments, cleaning, connection checks, firmware/configuration verification when authorized, and documentation of recurring or lifecycle-related issues.
• Support security-camera projects including surveys, device replacement, relocations, new installations, camera coverage verification, commissioning, and post-installation testing.
• Install and troubleshoot supporting low-voltage infrastructure such as Category 6/6A cabling, patch-panel and device-side terminations, PoE network connections, pathways, cable supports, labels, grounding/bonding, and equipment mounting.
• Use common test tools to verify copper cabling, PoE/power, network link, and physical connectivity; isolate whether a failure is device, cabling, switch-port/power, configuration, or upstream-system related.
• Maintain accurate ticket notes, device records, test results, serial/model information, maintenance history, photos, and as-built updates; identify parts/material requirements for corrective work.
• Follow site safety, customer security, infection-control/occupied-facility procedures, and Federal facility access requirements. Support scheduled after-hours maintenance or project work when required.

Minimum Qualifications

• Three or more years of hands-on field experience with CCTV, IP video surveillance, electronic security systems, or closely related low-voltage systems.
• Demonstrated ability to troubleshoot IP cameras and field devices from the physical layer through basic network connectivity, including Ethernet, PoE, addressing concepts, switch-port/link status, and device communication.
• Experience installing, replacing, aiming, focusing, testing, and documenting fixed and PTZ cameras and associated mounts/housings.
• Working knowledge of structured cabling practices, copper termination/testing, labeling, pathways, and telecommunications-room patching.
• Ability to read floor plans, camera schedules, device lists, wiring diagrams, work orders, and manufacturer documentation.
• Strong customer-service and documentation skills with the ability to work independently and escalations appropriately.
• High school diploma or equivalent; technical school, apprenticeship, military electronics/security training, or equivalent field experience is acceptable in lieu of a degree.
• Ability to satisfy customer onboarding, background suitability, badging, safety, and site-access requirements.

Preferred Bosch / Security Qualifications

• Bosch BVMS Technical Certification or current Bosch Security and Safety Systems Academy training in BVMS, Bosch IP video, or related video products.
• Hands-on experience with Bosch PTZ and fixed IP cameras, Video Recording Manager (VRM), BVMS Operator/Configuration Client, or Bosch recording appliances.
• Prior experience working with Bosch technical support, firmware/configuration tools, device replacement procedures, and video-system commissioning.
• Experience with other enterprise video platforms or camera manufacturers is valuable and will be considered transferable when paired with strong troubleshooting skills.
• Experience with access-control, intrusion-detection, panic/duress, or other electronic security systems is a plus but is not required.

Preferred Low-Voltage / Networking Credentials

• BICSI Installer 1, Installer 2 Copper, BICSI Technician, or equivalent low-voltage credential.
• CompTIA Network+, Cisco networking fundamentals, or comparable practical IP-network training.
• OSHA 10, lift certification, or other relevant field-safety training.
• NICET electronic security/video credentials, ESA training, or equivalent manufacturer/security-industry certifications are beneficial but not mandatory.

Candidate Flexibility

We are not seeking a narrowly specialized software engineer. A strong security-camera field technician with good low-voltage fundamentals, IP networking knowledge, and the ability to learn the installed Bosch environment can be successful in this role. Conversely, a Bosch-experienced technician who can also terminate, test, and troubleshoot the supporting cabling infrastructure would be an especially strong fit.

Schedule

• 8-hour shift
• Weekday/night overtime availability
• Weekend overtime availability