Physical Security Systems Technician

Digital Compass; Bethesda (MD); On-site; USD 34,000 - 37,000; Full time

Job summary

Digital Compass is seeking a Physical Security Systems Technician with practical Bosch video-surveillance experience to serve as the lead field technician for camera-system operations and maintenance.

The role is field-focused: diagnose and correct camera and connectivity issues, support repairs and replacements, assist with security-system projects, and maintain reliable day-to-day operation of installed video infrastructure.

Qualifications

• 3+ years of hands-on field experience with CCTV, IP video surveillance, or electronic security systems.
• Ability to troubleshoot IP cameras and field devices from physical layer to basic network connectivity.
• Experience installing, replacing, aiming, focusing, testing, and documenting cameras and mounts.
• Strong knowledge of structured cabling, copper termination, labeling, and patching.
• High school diploma or equivalent; technical training or military electronics considered in lieu of a degree.

Responsibilities

• Provide field troubleshooting and maintenance for Bosch IP cameras, including fixed and PTZ devices, mounts, power, and network.
• Diagnose camera outages, intermittent video, image quality, PTZ control, PoE/power faults, and network-link issues.
• Remove, repair/replace, reinstall, aim, focus, and validate cameras and related field hardware per work orders.
• Support Bosch BVMS and related video-system activities at the field-technician level.
• Coordinate with management, customer security personnel, network staff, vendors, and Bosch support for escalations.
• Perform preventive maintenance inspections, document issues, and update as-built records.
• Assist with security-camera projects including surveys, replacements, relocations, and commissioning.

Skills

IP networking fundamentals

Low-voltage cabling

Camera troubleshooting

Customer service

Education

High school diploma or equivalent

Technical training / military electronics

Tools

BVMS

VRM

Bosch IP cameras

PTZ cameras

Job description

• Base Pay $25.00 - $27.00 / Hour
• Employee Type Full-Time Exempt

Contact information

Description

Why Digital Compass?

Our culture, our leaders, our people... which helped us rank in the top 10 Best Companies to work for in Maryland for the past 3 years. This achievement is a testament to the dedication and passion of our smart, vibrant, and dynamic team members.At Digital Compass, you won’t just find a job, you’ll discover a career with purpose, impact, and the opportunity to grow.We provide an exciting and profitable career with opportunities for professional and personal growth, competitive benefits, and work/life balance.

Digital Compass is an end-to-end IT technology solutions provider for Federal, State & Local and Commercial Enterprises.We enable mission success for our clients with innovative, secure technology solutions and services that drive modernization, elevate cyber security excellence, and unlock operational efficiency.Our work spans technology resale as a value-added reseller, system integrations, cloud and infrastructure services, endpoint and workplace solutions, cybersecurity, professional services, and managed services designed to support all environments.

We are continuing to evolve as a scalable, services-driven technology partner focused on delivering practical outcomes, strong execution, and long-term customer value. At Digital Compass, our team operates at the intersection of technology, collaboration and innovation, helping customers solve complex challenges while building trusted partnerships that supports growth for both our employees and our customers.

About the Role

We are seeking a Physical Security Systems Technician with practical Bosch video-surveillance experience to serve as the lead field technician for camera-system operations and maintenance. The role is intentionally field-focused: the technician will diagnose and correct camera and connectivity issues, support repairs and replacements, assist with security-system projects, and maintain reliable day-to-day operation of installed video infrastructure. Strong low-voltage cabling skills are highly desirable and can offset gaps in product-specific experience when the candidate has proven IP-camera and electronic-security troubleshooting ability.

Primary Function: Bosch video surveillance field service, troubleshooting, preventive/corrective maintenance, and project support

Ideal Background: Security camera technician with solid low-voltage installation and IP-network fundamentals

Experience: Target 3+ years in CCTV / IP video / electronic security field service; Bosch experience strongly preferred

Schedule

• This role is onsite 5 days/week in Hampton, VA
• 8-hour shift
• Weekend overtime availability

Requirements

Minimum Qualifications

• Public Trust Clearance Is Required*
• Three or more years of hands-on field experience with CCTV, IP video surveillance, electronic security systems, or closely related low-voltage systems.
• Demonstrated ability to troubleshoot IP cameras and field devices from the physical layer through basic network connectivity, including Ethernet, PoE, addressing concepts, switch-port/link status, and device communication.
• Experience installing, replacing, aiming, focusing, testing, and documenting fixed and PTZ cameras and associated mounts/housings.
• Working knowledge of structured cabling practices, copper termination/testing, labeling, pathways, and telecommunications-room patching.
• Ability to read floor plans, camera schedules, device lists, wiring diagrams, work orders, and manufacturer documentation.
• Strong customer-service and documentation skills with the ability to work independently and escalates appropriately.
• High school diploma or equivalent; technical school, apprenticeship, military electronics/security training, or equivalent field experience is acceptable in lieu of a degree.
• Ability to satisfy customer onboarding, background suitability, badging, safety, and site-access requirements.

Preferred Bosch / Security Qualifications

• Bosch BVMS Technical Certification or current Bosch Security and Safety Systems Academy training in BVMS, Bosch IP video, or related video products.
• Hands-on experience with Bosch PTZ and fixed IP cameras, Video Recording Manager (VRM), BVMS Operator/Configuration Client, or Bosch recording appliances.
• Prior experience working with Bosch technical support, firmware/configuration tools, device replacement procedures, and video-system commissioning.
• Experience with other enterprise video platforms or camera manufacturers is valuable and will be considered transferable when paired with strong troubleshooting skills.
• Experience with access-control, intrusion-detection, panic/duress, or other electronic security systems is a plus but is not required.

Preferred Low-Voltage / Networking Credentials

• BICSI Installer 1, Installer 2 Copper, BICSI Technician, or equivalent low-voltage credential.
• CompTIA Network+, Cisco networking fundamentals, or comparable practical IP-network training.
• OSHA 10, lift certification, or other relevant field-safety training.
• NICET electronic security/video credentials, ESA training, or equivalent manufacturer/security-industry certifications are beneficial but not mandatory.

Candidate Flexibility

We are seeking a strong security-camera field technician with good low-voltage fundamentals, IP networking knowledge, and the ability to learn the installed Bosch environment can be successful in this role. Conversely, a Bosch-experienced technician who can also terminate, test, and troubleshoot the supporting cabling infrastructure would be an especially strong fit.

Physical Requirements

• Must be able to work in an office or standard business environment
• Prolonged periods of sitting at a desk and working on a computer may be required.

Summary

Responsibilities

• Provide field troubleshooting and operational maintenance for Bosch IP cameras, including fixed and PTZ devices, associated mounts/housings, power, network connectivity, and related video-system components.
• Diagnose camera outages, intermittent video, poor image quality, PTZ/control problems, PoE/power faults, network-link issues, damaged cabling/connectors, device configuration issues, and other common field conditions.
• Remove, repair/replace, reinstall, aim, focus, configure, and validate cameras and associated field hardware in accordance with approved work orders and manufacturer guidance.
• Support Bosch Video Management System (BVMS) and related video-system activities at the field-technician level, including device discovery, basic configuration validation, recording/connectivity checks, alarm/event verification, and collection of diagnostic information for escalation.
• Coordinate with management, customer security personnel, network staff, vendors, and Bosch technical support when faults extend beyond field-level repair or require software/server engineering.
• Perform preventive maintenance inspections, condition assessments, cleaning, connection checks, firmware/configuration verification when authorized, and documentation of recurring or lifecycle-related issues.
• Support security-camera projects including surveys, device replacement, relocations, new installations, camera coverage verification, commissioning, and post-installation testing.
• Install and troubleshoot supporting low-voltage infrastructure such as Category 6/6A cabling, patch-panel and device-side terminations, PoE network connections, pathways, cable supports, labels, grounding/bonding, and equipment mounting.
• Use common test tools to verify copper cabling, PoE/power, network link, and physical connectivity; isolate whether a failure is device, cabling, switch-port/power, configuration, or upstream-system related.
• Maintain accurate ticket notes, device records, test results, serial/model information, maintenance history, photos, and as-built updates; identify parts/material requirements for corrective work.
• Follow site safety, customer security, infection-control/occupied-facility procedures, and Federal facility access requirements. Support scheduled after-hours maintenance or project work when required.

Digital Compass is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, age, sex, national origin, sexual orientation, marital status, disability, gender identity, protected veteran status, or any other characteristic protected by federal, state, or local laws.