Security Systems Technical Support Specialist

Convergint; United States; On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental & Vision Plan

401K Matching Plan

Paid parental leave

Company vehicle

Job summary

Convergint is seeking a full-time Technical Support Specialist in the United States who thrives in a fast-paced, customer-focused environment. You will install, program, start-up and certify security systems, provide training, and deliver high-quality support to customers while meeting schedule and budget goals.

You will collaborate with project managers and colleagues to ensure successful deployments and continuous improvements, while developing your technical and customer service skills in a

Qualifications

• Strong customer focus and ability to work under pressure.
• Solid technical skills related to electronic security systems.
• Solid programming skills and troubleshooting ability.
• Self-starter who works well without supervision.
• Excellent verbal and written communication.

Responsibilities

• Install, program, start-up, and certify security systems.
• Provide customer training and technical support.
• Read manuals and schematics to guide installation and maintenance.
• Coordinate with project team to meet timelines and budgets.
• Mentor less experienced staff and share best practices.
• Support multiple projects with varying timelines and scopes.

Skills

Customer focus

Technical skills

Programming skills

Self-starter

Communication

Organization

MS Office

Networking

Education

High School/GED or equivalent

Tools

MS Office

Job description

Convergint is seeking a full-time Technical Support Specialist in the United States who thrives in a fast-paced, customer-focused environment. You will install, program, start-up and certify security systems, provide training, and deliver high-quality support to customers while meeting schedule and budget goals.

You will collaborate with project managers and colleagues to ensure successful deployments and continuous improvements, while developing your technical and customer service skills in a