Security Systems Support Specialist (Entry-Level)

EarthCam; Upper Saddle River (NJ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive salary bonus

Health insurance

Dental & Vision insurance

401(k) matching

Paid vacation

Free meals

Team events

Job summary

You will review footage, perform basic troubleshooting of hardware, software, and connectivity, assist with onboarding and system setup, and document solutions to help improve reliability and customer success.

Qualifications

• Bachelor's degree preferred.
• Experience with CCTV or security camera systems preferred.
• Basic understanding of data analysis and reporting.
• Exposure to or understanding of vendor management or working with third-party service providers is a plus.
• Knowledge of security protocols and procedures is a plus.

Responsibilities

• Provide first-level customer support for EarthCam's security camera and monitoring products.
• Assist customers with basic troubleshooting of hardware, software, and connectivity issues.
• Review security footage and system data to help identify and resolve common problems.
• Escalate complex technical issues to senior support or engineering teams with clear documentation.
• Support customer onboarding, basic system setup, and product walkthroughs.
• Work with Field Services to ensure installations meet basic technical and performance standards.
• Document support cases, solutions, and processes in internal systems.
• Learn product features and best practices to continuously improve support quality.
• Communicate clearly and professionally with customers and internal teams.

Skills

Customer-focused

Clear communicator

Team collaboration

Willing to learn

Education

Bachelor's degree preferred

Tools

CCTV/security camera systems

Data analysis tools

Job description

You will review footage, perform basic troubleshooting of hardware, software, and connectivity, assist with onboarding and system setup, and document solutions to help improve reliability and customer success.