Security Systems Support Engineer (Milestone/LenelS2)

BearCom; Denver (CO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Company-Paid Life and Short-Term Dis‑t

Paid Holidays

Generous Paid Time Off

Matching 401k Plan

Employee Referral Bonus

Tuition Reimbursement

Job summary

Stone Security is seeking a Support Engineer to provide exceptional technical support and troubleshooting for our advanced security software and hardware systems. This role maintains, integrates, and optimizes security solutions such as Milestone, LenelS2, and DMP, ensuring seamless operation for our customers.

The ideal candidate is detail-oriented, technically skilled, and thrives in a fast-paced, customer-centric environment, collaborating with Projects and Sales teams to support system

Qualifications

• 2+ years of experience in security systems support or related IT field.
• Proficiency with Milestone, LenelS2, DMP or similar security software platforms.
• Strong troubleshooting skills for security, video surveillance, and access control systems.
• Ability to read and interpret technical manuals, schematics, and wiring diagrams.
• Excellent customer service and communication skills.
• Strong organizational skills with the ability to manage multiple tasks.

Responsibilities

• Provide technical support and troubleshooting for security software and hardware systems including Milestone, LenelS2, and DMP.
• Diagnose and resolve system performance issues to ensure optimal functionality.
• Perform custom systems integrations, detailed system upgrade planning, and system audits.
• Schedule and coordinate service and maintenance calls with customers.
• Perform routine and corrective maintenance of installed security and access control systems.

Skills

Milestone

LenelS2

DMP

Security systems

Troubleshooting

Customer service

Education

Associate's or Bachelor's degree in IT/CS/Engineering

Tools

Networking concepts

Job description

Stone Security is seeking a Support Engineer to provide exceptional technical support and troubleshooting for our advanced security software and hardware systems. This role maintains, integrates, and optimizes security solutions such as Milestone, LenelS2, and DMP, ensuring seamless operation for our customers.

The ideal candidate is detail-oriented, technically skilled, and thrives in a fast-paced, customer-centric environment, collaborating with Projects and Sales teams to support system